Programmer Analyst 4-IT

Fusion Cloud Operations, a global business unit focuses providing maximum availability of Fusion cloud customer environments hosted on Oracle Public Cloud Infrastructure. 

The Oracle Public Cloud is a suite of Oracle applications, Middleware and Database offerings delivered in a self-service, subscription-based, elastically scalable, reliable, highly available and secure manner. These services comprise the Application Services (Oracle Fusion CRM Cloud Service, Oracle Fusion HCM Cloud Service, and Oracle Fusion GSI Cloud Service). The Oracle Public Cloud is an enterprise cloud for business. It is an integrated suite of services spanning Oracle's complete portfolio based on open Java and SQL standards offering flexible cloud and on-premises deployment. The services offered in our cloud are based upon Oracle's complete portfolio of best-in-class solutions. As part of Oracle Public Cloud operations, we consolidate and simplify IT operations and application instances across hosted services in Oracle and maximize the return to Oracle to the customers. We partner with engineering to develop product modules to enable them to be offered as a service. We collaborate with product quality assurance team to run minimum test cases and to ensure high quality service after release of product versions. Our team works with the best of the class next generation oracle Fusion technical-stack components such as Oracle Database 19c, Oracle Web Logic Server 14c, Oracle Business Intelligence, Oracle Identity management and Oracle Cloud Infrastructure etc. The team has excellent expertise in cutting-edge products and technologies like Oracle Fusion applications, hosting products as Software as a Service & Platform as a Service and supporting services in Oracle Cloud computing infrastructure.

The successful candidate will be offered position for this opportunity at Hyderabad location. The team's main responsibility is to troubleshoot highly complex technical issues related to the Oracle Databases hosted on Exadata machines, and within areas like Real Application Clusters, High Availability, Data Guard, Fixing Corruptions, Backup and Recovery, RMAN, Troubleshooting Performance Issues, Memory Management, ASM, Security, Networking, Enterprise Manager etc. The selected candidates are expected to support thousands of Databases hosted on thousands of Exadata servers. The selected candidate will have opportunities to become an Expert/Guru in Database/Exadata technologies. The candidate will be widely regarded as a subject matter expert in their current role and will demonstrate the ability to resolve complex problems or identify acceptable workarounds. He/She should be able to perform their assigned duties with a great degree of independence requiring minimal direction. The Engineer is expected to be a key member of the technical problem solving as well as problem avoidance team, routinely sought after to address extremely complex, critical customer issues.

• 12+ Years of experience as an Oracle Core DBA and should have been well-versed with the global support model.
• Thorough and clear understanding of Oracle Database Architecture - including the latest versions of Oracle (19c and Autonomous DB).
• Extensive knowledge and solid troubleshooting experience in the following areas:
  • RAC, ASM, Exadata
  • Performance tuning
  • Data Guard (Physical and Logical), Active data guard and DG broker
  • RMAN
• Experience in handling complex database recovery scenarios.
• Experience in Golden Gate and Exadata is preferred.
• Detailed knowledge of Database Stack and applications within a business area needed.
• Requires related managerial/technical experience, knowledge of all applications and processes within the business area. 
• Focus on best practices and process improvements ensuring effective execution of operational plan while meeting corporate requirements.
• Ability to quickly grasp complex technical issues.
• Ability to work under pressure - quick thinking and maintaining calm posture during stressful situations.
• Excellent written and verbal communication skills.
• Responsible for resolving customer initiated, system-initiated escalations and issues identified as part of pro-active monitoring. Work with Development teams to identify resolution for the issues identified pro-actively and keep the fleet in good health.
• Support the Cloud service by identifying the cause of customer or system escalations and by independently resolving all the issues related to the Oracle Database 19c.
• Support the Cloud service by identifying the cause of customer or system escalations and by independently resolving all the issues related to the Oracle database 19c.
• Mentor, train, coach the junior DBAs in the team in isolating the issue, identifying the probable causes of the issue and solving the issue.
• Collaborate with Fusion Application Support team, Fusion Development organizations, Global Information Technology team, LCM Team, Infrastructure, Storage and Network teams to minimize the occurrence of the issues, proactively identify the issues before the customers identify them, enhance the performance of the application, and keep the database highly available.
• Shell and Python scripting.
• Willingness to work in shifts and on weekends.
• Working Hrs: Rotation basis, 16X7
• Work Location: Hyderabad.

Candidate with exposure to AI Learning Models will have an added advantage.

Career Level - IC4