Business Support Executive

Overview

The Business Support Executive will act as the bridge between management, production, and customers — ensuring every inquiry, quotation, and order (both domestic & international) is handled with accuracy, speed, and professionalism. This role combines sales coordination, project tracking, and client communication, supporting management in delivering a seamless order experience from quotation to dispatch.

Designation & Reporting

• Designation: Business Support Executive

• Department: Sales & Business Development

• Reports To: Senior Management / Director – Sales & Operations

• Location: Chennai (Ambattur)

• Employment Type: Full-Time, On-Site

Key Responsibilities

Quotation & Sales Coordination

• Assist senior management in preparing and issuing quotations for local and export customers.
• Gather required product data (dimensions, specifications, weights, pricing, etc.) from relevant departments.
• Ensure all quotations meet company standards in format, accuracy, and presentation.
• Maintain a quotation log and follow up systematically on pending approvals and feedback.

Order Tracking & Project Management

• Convert confirmed quotations into order execution plans — coordinate with planning, production, packaging, and logistics teams.
• Create and maintain order tracking sheets with timelines, delivery status, and client updates.
• Act as the primary point of contact for internal teams regarding order progress, changes, and requirements.
• Proactively identify bottlenecks (production delays, material issues, etc.) and escalate to management with solutions.

Customer Communication & Follow-Up

• Communicate with clients (via email/phone/WhatsApp) to update order status, documentation, and dispatch details.
• Ensure prompt responses to customer inquiries, maintaining a professional and brand-aligned tone.
• Coordinate with export documentation/logistics partners for shipments, invoices, and packing lists.

Data Management & Reporting

• Maintain an updated database of all inquiries, quotations, and orders (CRM/Excel).
• Generate weekly and monthly reports on quotation conversion, dispatch status, and customer follow-ups.
• Support senior management in reviewing performance metrics and identifying improvement areas.

Cross-Department Coordination

• Collaborate with Production, Design/R&D, Accounts, and Dispatch to ensure accurate order execution.
• Track quality checks, packaging approvals, and special instructions for OEM/private label customers.

Skills & Qualifications

• Education

• Bachelor's degree in engineering, Business Administration, Commerce, or related field.

• MBA or Diploma in Export Management is a plus.

• Experience

• 1–3 years of experience in sales coordination, operations, project management, or export documentation.

• Prior exposure to manufacturing or consumer goods industry preferred.

• Technical Skills

• Proficient in MS Excel, Word, and Google Sheets.

• Knowledge of quotation templates, sales tracking tools, or CRM software.
• Understanding of export documentation (Invoice, Packing List, BL, etc.) is a plus.

• Soft Skills

• Excellent written and verbal communication skills (English essential; Tamil/Hindi desirable).

• Strong organizational and multitasking ability.
• Attention to detail, ownership mindset, and proactive attitude.
• Ability to coordinate across multiple departments and follow through without reminders.

Performance Indicators

• Accuracy and turnaround time of quotations.
• On-time order completion rate.
• Communication clarity and client satisfaction.
• Internal coordination effectiveness.
• Reporting consistency and data upkeep.

Compensation & Benefits

• Competitive salary based on experience and performance.
• Structured annual review and growth opportunities.
• Exposure to international business processes and brand operations.
• Professional training in product knowledge, export documentation, and CRM systems.

Job Types: Full-time, Permanent

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Flexible schedule
• Food provided
• Internet reimbursement
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person