Customer Relations Specialist
1 week ago
Role: Collection Executive / CRE
We're looking for a dedicated and results-driven Collection Executive/CRE to join our Lending team. You'll be responsible for engaging with existing and potential customers to boost loan collections and disbursements.
Key Responsibilities:
- Contact customers to explain loan products and services.
- Handle inbound/outbound calls related to loans and collections.
- Understand customer requirements and provide suitable solutions.
- Maintain and update customer information regularly.
- Resolve loan or collection-related queries professionally.
- Follow up with customers to ensure timely repayments and closure.
Requirements:
- Strong communication and negotiation skills.
- Good telephone etiquette and convincing ability.
- Ability to build rapport and maintain customer relationships.
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