Customer Relations Specialist

1 week ago


Chaiteshwar Mahadev Ahmedabad, India Khatabook ( ADJ Utility Apps Pvt. Ltd.) Full time ₹ 6,00,000 - ₹ 8,00,000 per year

Role: Collection Executive / CRE

We're looking for a dedicated and results-driven Collection Executive/CRE to join our Lending team. You'll be responsible for engaging with existing and potential customers to boost loan collections and disbursements.

Key Responsibilities:

  • Contact customers to explain loan products and services.
  • Handle inbound/outbound calls related to loans and collections.
  • Understand customer requirements and provide suitable solutions.
  • Maintain and update customer information regularly.
  • Resolve loan or collection-related queries professionally.
  • Follow up with customers to ensure timely repayments and closure.

Requirements:

  • Strong communication and negotiation skills.
  • Good telephone etiquette and convincing ability.
  • Ability to build rapport and maintain customer relationships.

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