Relationship Manager
7 days ago
Job Title: Relationship Manager – Customer Handling
Department: Sales / Customer Service
Location: Ahemdabad, Mehasana, Surat, Rajkot, Vadodara, Jamnagar, Bhavnagar & Anand
Reports To: Branch Manager
Employment Type: Full-time
Job Summary:The Relationship Manager – Customer Handling will be responsible for building and maintaining long-term relationships with customers, ensuring high levels of customer satisfaction and loyalty. The role involves understanding client needs, providing appropriate solutions, resolving issues, and promoting products/services to enhance the overall customer experience.
- Key Responsibilities:Act as the primary point of contact for assigned customers, handling all inquiries and service requests.
- Develop strong relationships with clients to ensure trust, retention, and satisfaction.
- Understand customer requirements and offer tailored solutions or products.
- Manage and resolve customer complaints or issues promptly and professionally.
- Coordinate with internal teams (sales, operations, finance, etc.) to ensure seamless service delivery.
- Maintain accurate records of customer interactions, feedback, and transactions in CRM systems.
- Identify opportunities for cross-selling and up-selling products and services.
- Monitor client accounts and proactively address potential risks or dissatisfaction.
- Prepare periodic reports on customer interactions, feedback, and service performance.
- Ensure compliance with company policies and regulatory requirements in all customer dealings.
- Qualifications & Skills:Bachelor's degree in Business Administration, Marketing, Finance, or a related field (Master's preferred).
- Proven experience (2–5 years) in customer relationship management, client servicing, or account management.
- Strong communication, interpersonal, and negotiation skills.
- Excellent problem-solving and conflict-resolution abilities.
- Proficient in CRM software and MS Office applications.
- Customer-oriented mindset with a passion for delivering exceptional service.
- Ability to work independently and collaboratively in a fast-paced environment.
- Key Competencies:Relationship Building
- Customer Focus
- Communication Skills
- Time Management
- Sales Orientation
- Analytical Thinking
- Adaptability
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