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Banking Team Lead

2 weeks ago

Mumbai, Maharashtra, India Teleperformance (TP) Full time ₹ 9,00,000 - ₹ 12,00,000 per year

We are actively hiring for International Process (Operations - Team Leader)

Job description:

Designation- Team Lead Location- Mumbai (Goregaon)

  • Shift- 24x7 Rotational Shift (Including Night Shifts) 5 Days
  • Working with 2 rotational week offs
  • Immediate Joiners Preferred
  • Responsibilities: Excellent verbal and written Communication skills
  • Experienced in Banking, cards , Disputes AML ML and KYC domain.
  • Manage a team of agents to achieve daily targets, ensuring high levels of customer satisfaction and service quality.
  • Oversee AHT, shrinkage, attrition, CSAT, KPIs, and SLAs to maintain operational efficiency and effectiveness.
  • Develop and implement strategies to reduce shrinkage and attrition rates through effective people management practices.
  • Collaborate with other teams to resolve issues related to rostering, contact center operations, BPO operations, call center operations, team handling, TL responsibilities.
  • Ensure compliance with company policies and procedures while driving business growth through innovative solutions.
  • Interested candidates can connect on