
Telecaller
7 days ago
Job Summary:
We are looking for a motivated and confident Telecaller to join our team. The ideal candidate will be responsible for making outbound calls, answering incoming customer calls, and converting leads into sales or appointments. A good telecaller should have excellent communication skills, a clear voice, and a positive attitude.
Key Responsibilities:
Make outbound calls to customers and explain products or services
Handle inbound calls and address customer inquiries
Generate leads and set appointments for the sales team
Maintain a database of customer information and call records
Follow up on leads regularly
Meet daily/weekly/monthly call and conversion targets
Handle customer objections professionally and resolve queries
Provide accurate information and maintain a professional tone during calls
Update CRM or lead management systems with call details and status
Requirements & Qualifications:
Minimum 12th pass; graduate preferred
Prior experience in telecalling, telesales, or customer service is an advantage
Good verbal communication skills in [languages required, e.g., Hindi, English, etc.]
Basic computer knowledge and familiarity with MS Office or CRM tools
Ability to handle rejection and remain calm under pressure
Strong listening, problem-solving, and interpersonal skills
Preferred Skills:
Multilingual abilities (based on target market)
Knowledge of the product or industry (e.g., insurance, real estate, education, finance)
Ability to upsell or cross-sell services
Compensation & Benefits:
Fixed salary Incentives / Commissions
Performance-based bonuses
Paid leaves and holidays
Growth and promotion opportunities
On-the-job training
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