Telecaller

7 days ago


Jahangir Hospital Pune, India Sdc Management Solutions Pvt Ltd Full time ₹ 2,00,000 - ₹ 2,50,000 per year

Job Summary:

We are looking for a motivated and confident Telecaller to join our team. The ideal candidate will be responsible for making outbound calls, answering incoming customer calls, and converting leads into sales or appointments. A good telecaller should have excellent communication skills, a clear voice, and a positive attitude.

Key Responsibilities:

Make outbound calls to customers and explain products or services

Handle inbound calls and address customer inquiries

Generate leads and set appointments for the sales team

Maintain a database of customer information and call records

Follow up on leads regularly

Meet daily/weekly/monthly call and conversion targets

Handle customer objections professionally and resolve queries

Provide accurate information and maintain a professional tone during calls

Update CRM or lead management systems with call details and status

Requirements & Qualifications:

Minimum 12th pass; graduate preferred

Prior experience in telecalling, telesales, or customer service is an advantage

Good verbal communication skills in [languages required, e.g., Hindi, English, etc.]

Basic computer knowledge and familiarity with MS Office or CRM tools

Ability to handle rejection and remain calm under pressure

Strong listening, problem-solving, and interpersonal skills

Preferred Skills:

Multilingual abilities (based on target market)

Knowledge of the product or industry (e.g., insurance, real estate, education, finance)

Ability to upsell or cross-sell services

Compensation & Benefits:

Fixed salary Incentives / Commissions

Performance-based bonuses

Paid leaves and holidays

Growth and promotion opportunities

On-the-job training


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