Reservation Executive
2 weeks ago
JD -
- To answer the queries of the guests through mail & over the phone, & upselling the apartments in APAC region using the best sales skills.
- Closure of the inquiry by the agent by converting the generated leads to successful bookings, thereby generating the revenue along with the team.
- Ensure that customer queries/ complaints are addressed in a timely and efficient manner, and that calling TAT is maintained
- Ensure customer satisfaction at all times by providing quality services to meet individual customer needs. To identify sales opportunities and effectively present key features and benefits of product(s) to secure new business.
- Complies with administration requirements & ensures productive use of all resources to achieve organizational objectives.
- To ensure that all client details are fully completed, including marketing information. To ensure that the agent has full knowledge of their own and competitors titles in order to achieve the requirements of this role.
- To constantly seek out new revenue generating opportunities to ensure that company targets are met.
Eligibility Criteria -
- 4 to 5 years of experience in travel sales (International Process) or reservation
- Preferably from the Travel/ Hospitality industry, having a knowledge of APAC market
- Prefer someone who is having a degree in Hospitality management from reputed institute
- Excellent communication, sales acumen and presentation skills
- High energy levels, good analytical & problem solving skills, positive attitude.
- Excellent time management, prioritization and organization skills
- Should be a team player
- Should be flexible with the shifts
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