Customer Support Associate
1 week ago
Skills:
- Excellent problem solving & communication
- Knowledge of CRM/ticketing tools (Zendesk, Freshdesk, Salesforce)
- Customer-focused, organized, adaptable
- Basic API, integration, troubleshooting understanding
- Familiarity with analytics tools is a plus
Responsibilities:
- Provide technical support via email, chat & phone
- Resolve platform, integration & configuration issues
- Collaborate with product & engineering teams for escalations
- Maintain documentation & improve customer experience
- Manage client expectations & ensure satisfaction
Shift: Night
Job Location: Kaup
Job Type: Full-time
Pay: ₹11, ₹25,000.00 per month
Work Location: In person
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