Process Executive

3 days ago

Chennai, Tamil Nadu, India Cognizant Technology Solutions Full time ₹ 3,00,000 - ₹ 4,50,000 per year

Job Summary

The Process Executive role is designed for individuals with 0 to 1 year of experience focusing on Incident Management within a Service Desk environment. This position requires handling POS software and hardware issues ensuring efficient resolution and customer satisfaction. The role operates on a rotational shift basis providing opportunities to work from the office and gain valuable experience in a dynamic setting.

Responsibilities

  • Collaborate with team members to provide timely and effective solutions to service desk queries.
  • Utilize incident management tools to track and document issues maintaining accurate records for future reference.
  • Manage and resolve incidents related to POS software and hardware ensuring minimal disruption to operations.
  • Communicate effectively with stakeholders to ensure clarity and understanding of incident status and resolutions.
  • Analyze incident trends to identify potential areas for improvement and implement proactive measures.
  • Assist in the development and implementation of service desk procedures to enhance efficiency and customer satisfaction.
  • Provide technical support and guidance to users helping them navigate POS systems and resolve issues.
  • Monitor system performance and report any anomalies to the relevant teams for prompt action.
  • Participate in training sessions to stay updated on the latest POS software and hardware developments.
  • Ensure compliance with company policies and industry standards in all service desk operations.
  • Contribute to team meetings and discussions offering insights and suggestions for process improvements.
  • Support the implementation of new technologies and systems ensuring seamless integration with existing processes.
  • Maintain a positive and professional demeanor fostering a collaborative and supportive work environment.

Qualifications

  • Demonstrate proficiency in incident management with a focus on resolving POS software and hardware issues.
  • Exhibit strong communication skills essential for effective interaction with stakeholders and team members.
  • Possess a keen analytical mindset capable of identifying trends and proposing solutions for improvement.
  • Show adaptability to rotational shifts ensuring availability and responsiveness in a dynamic work setting.
  • Display a commitment to continuous learning staying abreast of industry developments and best practices.
  • Demonstrate a customer-centric approach prioritizing user satisfaction and efficient service delivery.
  • Possess basic technical knowledge of POS systems enabling effective troubleshooting and support.

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