sap head

SAP HEAD

Position Title: Head of SAP Department

Reporting To: CITO

Position Overview

We are seeking an experienced and hands-on leader to head SAP Department. The ideal candidate will bring deep expertise from similar roles in end-user organizations, with demonstrated experience in managing SAP production support, leading global implementations, overseeing complex integrations, and driving innovation in enterprise application landscapes.

This role demands a strategic thinker with strong operational leadership and a customer-service mindset, capable of delivering support and enhancements within stringent SLAs, while also steering future SAP rollouts and application integrations aligned to business growth.

Key Responsibilities

Leadership & Strategic Management

• Leading the SAP Department, aligned with the company's strategic goals.
• Define and execute SAP roadmap including system upgrades, new implementations, and rollouts across multiple countries and business units.
• Collaborate with senior business leadership to translate business requirements into scalable, reliable SAP solutions.

Production Support & Service Delivery

• Lead and manage end-to-end SAP production support ensuring high availability, system performance, and adherence to SLAs.
• Ensure business users receive high-quality support across all SAP modules and integrated applications.
• Establish governance frameworks for change management, incident management, and continuous improvement initiatives.

Integration & Project Delivery

• Drive integration of SAP with other enterprise applications such as Ariba, Salesforce, HR Systems, and Non-SAP platforms.
• Oversee the execution and delivery of large-scale integration projects ensuring seamless data flow and business process alignment.
• Manage complex cross-functional projects, ensuring on-time, within-budget delivery while maintaining quality and compliance standards.

Team Management

• Build, lead, and mentor a large team of SAP and Non-SAP application experts, functional consultants, and technical support staff.
• Foster a high-performance culture with focus on collaboration, continuous learning, and professional growth.
• Oversee vendor relationships and manage external consulting partners effectively.

Functional & Technical Expertise

• Provide expert-level oversight across key SAP modules:
• Financials (FI/CO)
• Supply Chain Management (MM, SD, WM)
• Project Systems
• HR/Payroll
• Ensure system alignment with industry best practices and regulatory requirements.
• Collaborate with audit and compliance teams to ensure SAP system controls are robust and effective.

Required Qualifications & Experience

• Education:
• Preferred: CA/CWA or equivalent financial qualification. or Bachelor's Degree in Engineering, Information Technology, Business Administration, or related fields.
• Experience:
• Minimum 15 years of relevant experience in SAP leadership roles.
• At least 5 years of experience heading SAP operations in an end-user organization, preferably in Real Estate, Construction, Infrastructure, or similarly large, diversified industries.
• Prior consulting experience with global multinationals (Big 4, Tier-1 firms) is highly valued but must be complemented with direct, hands-on experience leading SAP support for large enterprises.
• Proven track record of delivering SAP production support, system enhancements, and global rollouts.
• Demonstrated expertise in leading complex integrations with platforms such as Ariba, Salesforce, HRMS, and other SAP/Non-SAP systems.
• Strong functional knowledge across financial management, supply chain (procurement, sales, inventory, warehouse management), and HR processes.
• Experience managing large, multi-disciplinary teams across geographies.

Key Competencies & Skills

• Visionary leadership with the ability to align technology strategy with business objectives.
• Deep understanding of SAP ECC and/or S/4HANA landscapes.
• Strong knowledge of SAP integration tools, middleware, and APIs.
• Ability to manage high-pressure environments and deliver within tight SLAs.
• Excellent stakeholder management and communication skills.
• Financial and commercial acumen, especially relevant for Real Estate & Construction operations.
• Commitment to continuous improvement and adoption of new technologies.
• Hands-on, proactive approach with strong problem-solving capabilities.
• Ability to influence and lead cross-functional teams and external vendors.

Preferred Certifications

• SAP Certifications in relevant modules or technologies.
• Project Management Certifications (PMP, PRINCE2) are an advantage.
• ITIL Certification for Service Management (preferred).

Job Types: Full-time, Permanent

Pay: ₹4,000, ₹6,000,000.00 per year

Work Location: In person