HAM and CMDB Specialist

2 days ago

Bengaluru, Karnataka, India GlobexPeople Full time ₹ 9,00,000 - ₹ 12,00,000 per year
If you have HAM and CMDB technical knowhow and is can join immediately, we invite you to check this out. A Fortune 500 consulting company is in need of CMDB (HAM) specialists to support multiple projects. This is fully remote and is under Independent Contractor full-time (guaranteed 40hrs per week) work set-up. 
  • Manage end-to-end delivery of HAM and CMDB engagements, ensuring alignment with SLAs, KPIs, and service improvement initiatives.
  • Configure robust Identification and Reconciliation rules to ensure reliable CMDB data integrity.
  • Monitor CMDB health and proactively resolve data conflicts between authoritative sources.
  • Define and maintain standard Configuration Items (CIs), CI relationships, and classification schemas in line with business needs.
  • Develop and maintain process documentation, policies, and compliance frameworks for HAM and CMDB.
  • Create and enhance application maps using ServiceNow Service Mapping (good to have).
  • Configure MID Servers for integrations and data synchronization (optional but desirable).
  • Customize ServiceNow environments including scripting, automation, and module configuration.
  • Design and manage reports and dashboards to support decision-making and transparency.
  • Identify and implement opportunities for continuous service improvement.
  • Define, improve, and manage periodic audit and verification processes for asset data.
  • Conduct regular stakeholder engagements and cadence meetings to communicate status, issues, and opportunities.
Requirements:
  • At least 3 years of experience on this field and can work independently for a consulting service industry
  • Strong expertise in ServiceNow HAM and CMDB modules.
  • Proven ability to drive operational excellence in IT asset and configuration management.
  • Deep understanding of CMDB architecture, CI types, and dependency mapping.
  • Experience handling large-scale data integration and reconciliation tasks.
  • Excellent documentation and process design skills.
  • Strong communication and stakeholder management abilities across global teams.
  • Preferred Qualifications:
  • Experience with Service Mapping and MID Server configuration.
  • Ability to write custom scripts within ServiceNow for automation and customization.
  • Background in ITIL practices and IT Service Management frameworks.
  • Certification - ServiceNow CIS, Certified Asset Management Professional

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