Duty Manager

JOB PURPOSE The incumbent will operate in rotational shifts, overseeing Airside operations to ensure safe and efficient aircraft movement. This role involves real-time monitoring from APOC, proactive coordination with internal and external stakeholders, and swift response during contingencies. The officer will manage field activities, project works, and operational approvals, ensuring seamless execution. A key responsibility is maintaining situational awareness and facilitating smooth communication across agencies to uphold safety, compliance, and operational continuity at all times. ORGANISATION CHART AGM Airside Operations --> Duty Manager - Airside Operations KEY ACCOUNTABILITIESResponsibilities Key Performance Indicators (KPIs) Real-Time Operations ManagementMaintain real-time communication and decision-making for dynamic operational requirements and last-minute execution changes. Initiate alternate plans or Plan-B in case of unforeseen eventualities to ensure continuity of operations. Coordinate in real-time for VIP movements and during emergencies to ensure seamless handling. Support coordination for "Follow Me" services during high-power run-ups, VIP movements, and emergency cases.  -Shift Reports – Tracking and analysis of incident handling and real-time coordination instancesAerobridge and Passenger Movement OptimizationMaximize Aerobridge utilization to enhance passenger experience and reduce carbon emissions caused by bus movements.  -% of Passenger Boarding Bridge (PBB) usage vs. Aircraft Traffic Movements (ATMs)Resource Deployment and Airside Safety MonitoringMonitor vehicle speed alerts, signal violations, aircraft proximity breaches, and unauthorized taxiway/runway entries using AI/ML tools. Deploy airside enforcement officers to address safety breaches and sensitize personnel on protocol adherence.  -Daily Reports – Number and type of safety alerts, enforcement actions takenBaggage Area Traffic and Congestion ManagementMonitor congestion at BMA/BBA areas and provide timely inputs to stakeholders for corrective measures.      -Baggage Delivery Timelines – Reporting of delays and resolution actionsStakeholder Coordination and Field Activity OversightCoordinate in advance with internal and external stakeholders for project works, real-time approvals, and field activities.  -MIS Reports – Number of coordinated approvals, projects handled, and field activity efficiencyReporting, Analysis and Operational PlanningGenerate periodic reports and conduct trend analysis for data-driven decision-making. Compile dashboards and escalate issues as per defined case scenarios. Prepare advance operational plans for the next cycle or day.  -MIS Reports – Timeliness and completeness of reports  -No. of actionable insights generatedKEY ACCOUNTABILITIES - Additional Details EXTERNAL INTERACTIONSDGCA, AAI, Fuel Farm, IMD, GHA, Airlines, Ground Handlers, CISF, Emergency services, Various Departments of the DGCA, ATC etc., INTERNAL INTERACTIONSAll Internal Departments including Airside Operations, ARFF, Terminal Operations, Security and control, technical services, Protocol, Safety and environment, IT & Communications etc. FINANCIAL DIMENSIONSSupport Head TOPS in managing the Department AOP Budget OTHER DIMENSIONSCoordinate with entire Airport dept. like CFL, ARFF, TS etc. for smooth operations of Airport shift working. Coordination with various internal/external stakeholders for MIS and projects. 5 direct staff reporting to Duty Manager and manage outsourced staff approx. 30 per shift  Multiple outsourced manpower engaged in various operations activities EDUCATION QUALIFICATIONSPost-Graduate Degree in any discipline.  PG degree in Aviation Management will be an advantage.  Knowledge of Annex 14 Advanced, ICAO annexures, ACI and relevant IATA Manuals. DGR/L&T/World Tracer/Airport Planner/Path Planner will be added advantages Knowledge and understanding of functioning of Airlines and Airports and requirements thereof. Working knowledge of all Statutory Rules Labour, Industrial, AAI Act, Aviation Rules, Customs Act and Basic Indian Penal Codes. RELEVANT EXPERIENCE12-14 years of experience in Airside operations Experience in Aviation/ Airport Sector COMPETENCIESPersonal EffectivenessAeronautical Information Systems (Practitioner)Wildlife Hazard Control (Practitioner)Global Reporting Format Knowledge (GRF) (Practitioner)Runway Operations (Practitioner)Airside Vehicle Operations (Practitioner)Apron Management & Operations (Practitioner)Aerodrome Zoning & Safeguarding (Practitioner)Aerodrome Emergency Plan & Procedure (Practitioner)Visual Aids Management (Practitioner)Low Visibility Procedures (LVP) & Night Operations (Practitioner)Social AwarenessEntrepreneurshipProblem Solving & Analytical ThinkingPlanning & Decision MakingCapability BuildingStrategic OrientationStakeholder FocusNetworkingExecution & ResultsTeamwork & Interpersonal influence