Operational Manager

2 days ago

Indore, Madhya Pradesh, India The Grand Omkara Hotel and Resorts Full time ₹ 4,80,000 - ₹ 6,00,000 per year

Job Title: Operations Manager

Department: Hotel Operations / Executive Office

Reports To: General Manager

Supervises: Department Heads (as assigned), Duty Managers, and Operational Staff

Job Summary:

The Operations Manager supports the General Manager by overseeing the daily functioning of key hotel departments, ensuring smooth operations, guest satisfaction, team performance, and profitability. The role acts as a bridge between strategy and execution across all service areas.

Key Responsibilities:

  • Monitor and coordinate daily activities of operational departments (Front Office, Housekeeping, F&B, Maintenance, etc.).
  • Ensure all departments meet service, quality, and safety standards.
  • Support department heads in managing schedules, resources, and resolving issues.
  • Oversee guest satisfaction initiatives and handle escalated complaints professionally.
  • Work closely with the GM to implement business plans and operational goals.
  • Conduct regular inspections of rooms, public areas, dining outlets, and back-of-house for cleanliness and maintenance.
  • Assist in budgeting, forecasting, and cost control measures across operations.
  • Monitor staff performance and training needs to maintain service excellence.
  • Ensure compliance with SOPs, health & safety guidelines, and licensing requirements.
  • Collaborate with HR, Sales, and Finance departments for cross-functional support and planning.

Required Skills & Qualifications:

  • Degree/Diploma in Hotel or Business Management.
  • Hospitality experience of at least 1-3 years.
  • Strong organizational and multi-departmental coordination skills.
  • Excellent interpersonal, problem-solving, and leadership abilities.
  • Proficiency in hotel software systems (PMS, POS, Inventory, etc.).
  • Flexible, proactive, and detail-oriented mindset.
  • Ability to thrive in a fast-paced, guest-facing environment.

Job Type: Full-time

Pay: ₹30, ₹50,000.00 per month

Benefits:

  • Food provided

Language:

  • English (Required)

Work Location: In person

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