Order Management and Customer Service Specialist

5 days ago

Bangalore IN Mann And Hummel Filter Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Specialist - OM & CS

Main Tasks

  • Operational Duties:

    • Receives and processes complex customer orders, inquiries and/or complaints
    • covering items or products ordered. Maintains an ongoing relationship with customers and sales
    • staff.
    • Uses knowledge of products, product availability, sales
    • territories, and individual customers to provide a key communications link to the customer.
    • Exercises judgment and discretion, and functions independently within authorized limits.
    • Typically requires analysis, judgment, and sensitivity to customer needs.

    Main Accountabilities of Order Management


    • Manage customer portals


    • Create delivery note


    • Validation price agreement


    • Monitoring EDI Orders


    • Confirmation order details


    • Manual order entry


    • Manage order exceptions


    • Send order confirmation


    • Manage return


    • Customer order delivery tracking


    • Issue credit note


    • Price dispute management

  • Customer Care


    • Answer customer questions regarding technical issues


    • Forward customer request to product management


    • Forward complex topics, dispute cases, technical support to respective responsible function


    • Analyze internal request

Your Profile
  • Education/university degree in business administration, sales, commerce or any other relevant field.
  • 1 to 3 years of experience in Order to Cash/Account Receivables/ Credits and Collections/Order management / Customer service domain.
  • SAP Financials (FICO- Mandatory and SD- added advantage) and MS Office (excel, Powerpoint, word, visio..)
  • Overall overview or working experience in controlling, reporting or data analysis will be an added advantage
  • Experienced in Shared Service Centre environment (ticketing tool, SLA KPIs)
  • Flexibility with shift timining for self and experience in 24x5 shift model.
  • Service oriented mindset - Proven ability to develop new ideas and creative solutions
Experience LevelMid Level

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