Lead People Solutions and Advice Infrastructure India, Sri Lanka

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HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Lead  People Solutions and Advice  Infrastructure India, Sri Lanka (Employee Relations)

Location- Hyderabad and Bangalore

Principal responsibilities

Design, implement, streamline policies and procedures ensuring alignment with local employment legislative provisions and HSBC Group framework.

Provide strategic advice on PS&A (People Solutions and Advice) aspects to HR team(s) / Business on a wide variety of employment matters utilizing appropriate approach / methodology to identify associated risks with actions / decisions.

Apply in-depth knowledge of the labour laws, Group Policies provide strategic inputs and appropriate resolution complex ER (Employee Relations) issues, ensuring compliance with regulations and Group standards.

Understand Business / Functional requirements and Policies provide strategic inputs and appropriate resolution aligned with local employment legislative provisions and HSBC Group framework.

Provide strategic guidance for development and implementation of Business Change / Transformation programmes. Partner for execution of complex Business Change / Transformation programmes and provide innovative solutions for effective resolution of bottlenecks / challenges.

Oversee, track & monitor PS&A service delivery metrics and provide trends / insight to various Entity / Regional / Global Governance Forums.

Effectively engage and manage relationships with legal counsels; work on litigation strategy with respect to employment disputes; ownership & accountability for outcomes

Foresee critical ER situations within the country and advise HR and Business on the implications; proactively define mitigation mechanisms and plans

Provide day-to-day direction and mentorship to team members, ensuring professional service delivery, skill development, and workload balance.

Stay current on industry trends, best practices, and changes in employment laws to ensure the organization remains compliant and maintains a competitive employee relations strategy.

Act as a point of escalation, coach and provide guidance for HR Colleagues, Business Stakeholders (across levels) on complex concerns / whistleblowing investigations for effective resolution.

Build strong relationships with various internal stake holders i.e. HR Team, Internal Legal, Specialist Functions for seamless delivery of PS&A objectives.

Ensure compliance to Legal entity/ Country regulatory, and other local matters while operating within defined Global Standards

Ensure appropriate consolidation, quality audit and reporting on all PS&A aspects for GSC & HTC sites.

Partner with Risk Team to undertake periodic risk assessment of Employment Practices & Relations Risk for the entities in scope and develop remediation action plan as appropriate.

Ensure compliance of organizational policies with legal requirements; and participate in audit when requested

Post Graduation in Human Resources or equivalent with 15+ years of experience in Human Resource function & atleast 10 years of experience in Employee Relations.

Demonstrated experience in developing strategy, managing ER policies, processes, and practices in a global and matrixed environment with a strong track record of establishing credibility, maintaining integrity, and delivering desired results for stakeholders.

Strong knowledge and application of employment laws (federal & state) applicable to India & Sri Lanka.

High business acumen and ability to understand changing business trends

Exceptional communication and interpersonal skills, handling sensitive matters with confidentiality, empathy, and cultural awareness.

Effectively consult (listen, understand, and influence) people at all levels (including senior leadership) in a qualitative and quantitative manner.

Excellent analytical and critical-thinking skills to assess situations objectively and provide effective solutions.

Ability to make rational decisions and navigate through complex scenarios with minimal guidance or supervision

Ability to work with and constructively influence senior stakeholders across the function & business.

You'll achieve more when you join HSBC.

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