ODC- Solution Architect

Manager/Executive Manager – USI Offshore Delivery Center Solution Architect

The role of the USI Offshore Delivery Center (ODC) Solution Architect is to provide

leadership towards design and expansion solutions for USI based Offshore Delivery Centres.

ODCs are secure spaces of work, which help connect professionals based in US India offices

to client premises on secure networks with client specified security controls.

The role will provide oversight to demand shaping along with ODC Account Management

team, be an overall solutioning architect for ODCs across technology teams, derive

interdependencies with enabling areas and have a vision for ODCs designing at enterprise

level. The architect will represent ODC solution to Clients, manage design and solution

interactions across technology teams, participate in audits, and plan roadmap for service

offering enhancements, as part of the larger USI Technology and Infrastructure

organization.

The USI Technology & Infrastructure (T&I) teams is a 200+ member team that provides

support to Deloitte's businesses on various technologies & tools as an Enabling Areas function.

The US-India T&I teams consist of highly skilled technical groups that provide service and

support in areas like Network and Telecom, Audio Visual Hybrid Technology solutions, Cloud

Managed Services, and Communication and Collaboration services among other technology

needs of the firm. The group provides the business with core world class technology

infrastructure enabling them to collaborate, develop and design solutions for clients.

The person will report directly to the Deloitte USI T&I ODC Delivery leader, and will work

closely with the USI business leaders and various enabling area leaders to execute critical

Offshore Delivery Center service delivery and efficiencies across US India offices.

Responsibilities

• In this role, the leader will work with the technology service delivery leader and

contribute to the strategic direction and vision to the ODC service offering. Owning the

coordination and delivery of technical input to proposals, RFP responses and bids.

• The leader will be responsible for aligning with Business, Cyber, Account Manager,

SMEs on initial high level feasibility study and review inputs from MSA/SOW, represent

Deloitte in technical discussions and white board sessions in client meetings that may

include participation from business, Deloitte SMEs, Cyber and Client IT teams on

detailed requirement gathering and overall solution designing.

• Sign-off on the final proposed solution with customer. Revise the solution based on

customer feedback.

• Oversee solution implementation, work with engineering team to define best practices

and processes as appropriate to support the entire ODC lifecycle – Plan, Build, Deploy,

and Operate. Provide quality assurance for solutions developed by technology teams.

• Create necessary project documentation and transfer operation manuals. Review

project documents / signoff for project closure.

• Drive existing teams, train, and nurture high level support teams to enable continuous

IT improvement in the domain including transformation of services, and maturing

services and scaling

• Demonstrate understanding of Compliance, Automation and Analytics, including

developing dashboards (Power BI & Tableau), defining of KPIs, managing stakeholders

etc.

• Provide architectural guidance and recommend infrastructure solutions for recurring

and/or ongoing production incidents affecting Business.

• Capacity planning of ODC infrastructure needs.
• Work closely with the internal operations team and hardware suppliers for solutioning

and streamlined deliveries

• Meets regularly with Business stakeholders, work with the ODC Account Management

team to address business needs and manage expectations, Architect new ODC

solutions or re-architect existing solutions.

Skills / Experience

Business Skills:

§ 10 to 15+ years of Information Technology management experience with 10+

years in a technology leadership and functional lead roles. Additional expertise in

Financial Management, Lease & Asset Management, IT audit, IT compliance &

regulatory experience (among others) is preferred.

§ Competitive edge and good understanding of the IT infrastructure services and

technologies. Must have grown his/her career with one or more of the IT

Infrastructure technology domains such as Network or Cloud or Data Center

technologies etc. Relevant technical certifications are an added advantage

§ Strong understanding of enterprise-level (IT infrastructure) technology

management concepts, principles, and practices.

§ Proven ability to establish and implement an IT Service Management strategy, IT

Governance strategy, IT Operations in a large global organization

§ A proven background in recruiting, leading & nurturing global IT Infrastructure

teams

§ Exceptional analytical and problem-solving abilities of complex IT trouble-shooting

issues

§ Must be able to measure and analyze productivity and effectiveness across all areas

of Technology service delivery.

Leadership Skills:

§ The candidate must be a proven self-starter, able to exercise independent

thinking, be able to successfully juggle multiple initiatives and priorities, be

comfortable with aggressive deliverable timelines, working in a fast-paced

environment and working up, down and across the organization.

§ Proven track record of managing large global teams through people in complex

environments and challenging issues

§ In-depth understanding of performance management, organization structure and

culture

§ Demonstrable leadership skills in a team setting where team members are not

direct reports and spread across multiple geographies

§ Ability to make an immediate impact in a fast-paced environment with multiple

and changing priorities

§ Proven ability to drive change through collaboration and influence

§ Communication Skills:

§ Ability to shape the culture of the organization in a positive direction

§ Strong negotiation and consensus building skills are required

§ Excellent presentation skills especially to Executive audiences

§ Strong interpersonal skills; Must be a Leader of People, Technology and Processes

§ Ability to comfortably interact & communicate with all levels of the organization

§ Impeccable managerial skills enabling him/her to collaborate and be influential

at all levels combined with being comfortable providing strategic and tactical

advice to executive staff

How you'll grow

At Deloitte, we've invested a great deal to create a rich environment in which our professionals

can grow. We want all our people to develop in their own way, playing to their own strengths

as they hone their leadership skills. And, as a part of our efforts, we provide our professionals

with a variety of learning and networking opportunities— including exposure to leaders,

sponsors, coaches, and challenging assignments—to help accelerate their careers along the

way. No two people learn in the same way. So, we provide a range of resources including live

classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our

state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the

Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our

commitment to our people's growth and development. Explore DU: The Leadership Center in

India

Benefits

At Deloitte, we know that great people make a great organization. We value our people and

offer employees a broad range of benefits. Learn more about what working at Deloitte can

mean for you.

Deloitte's culture

Our positive and supportive culture encourages our people to do their best work every day.

We celebrate individuals by recognizing their uniqueness and offering them the flexibility to

make daily choices that can help them to be healthy, centered, confident, and aware. We

offer well-being programs and are continuously looking for new ways to maintain a culture

that is inclusive, invites authenticity, leverages our diversity, and where our people excel and

lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we

are and extends to relationships with our clients, our people, and our communities. We believe

that business has the power to inspire and transform. We focus on education, giving, skill?based volunteerism, and leadership to help drive positive social impact in our communities.

Learn more about Deloitte's impact on the world.

Recruiter tips

We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To

help you with your interview, we suggest that you do your research: know some background

about the organization and the business area you're applying to. Check out recruiting tips

from Deloitte professionals.

As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP.

Please see for a detailed description of the legal structure of

Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under

the rules and regulations of public accounting.

All qualified applicants will receive consideration for employment without regard to race, color,

religion, sex, sexual orientation, gender identity, national origin, age, disability or protected

veteran status, or any other legally protected basis, in accordance with applicable law.

Our purpose

Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India.

Benefits to help you thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Requisition code: 316128