Customer Success Analyst

2 days ago

Bengaluru, Karnataka, India Octa Byte AI Full time ₹ 12,00,000 - ₹ 36,00,000 per year
About the Role

We are seeking a proactive and driven Customer Success Analyst to be the primary point of contact for our institutional and investor clients. This role is fundamental to maximizing customer value, driving product adoption, and ensuring client satisfaction within the complex FinTech landscape.

You will play a critical role in the post-sales journey, leveraging data to analyze client health and proactively manage relationships. This is an excellent opportunity for a young, sharp professional with a passion for finance and technology to thrive in a high-growth startup environment.

What You'll Do (Key Responsibilities)

  • Client Relationship Management: Act as the trusted advisor for a portfolio of clients, ensuring they successfully onboard, adopt, and maximize their use of 8 Byte's AI-powered financial tools.

  • Proactive Engagement: Conduct regular check-ins, business reviews, and training sessions to maintain high levels of client engagement and address potential roadblocks early.

  • Success Metrics & Data Analysis: Monitor key customer health metrics (e.g., usage patterns, feature adoption, churn risk) and analyze data to identify opportunities for intervention and expansion.

  • Feedback Loop: Collect and synthesize client feedback, serving as the voice of the customer internally to inform product development, marketing, and sales strategies.

  • Issue Resolution: Work closely with the Engineering and Product teams to efficiently triage, track, and resolve complex technical and operational client issues.

  • Process Improvement: Help document and standardize best practices for the Customer Success function as the company scales.

What You'll Bring

  • 1–2 years of professional experience in Customer Success, Account Management, Client Services, or a similar customer-facing role, preferably within the FinTech, SaaS, or BFSI (Banking, Financial Services, and Insurance) sector.

  • FinTech Expertise: Proven knowledge and understanding of financial products, investment tools, or lending processes is highly preferred.

  • Tool Proficiency: Experience using CRM tools (e.g., Salesforce, HubSpot) and basic data analysis skills. Exposure to JIRA or similar ticketing/project management tools is a major plus.

  • Communication & Empathy: Exceptional verbal and written communication skills with a demonstrated ability to manage client expectations and build strong, trusting relationships.

  • Startup Mindset: A proactive, high-ownership attitude with comfort working in a fast-paced startup environment where roles are dynamic and quick adaptation is key.

  • Education: Bachelor's degree in Finance, Business Administration, Economics, or a related field.

What You'll Get

  • Competitive pay and meaningful ESOPs (Stock Options).

  • Health insurance and wellness perks.

  • Direct impact on product adoption and growth in a high-value, AI-driven sector.

  • Unparalleled learning and career advancement opportunities within a rapidly scaling company.

  • A smart team building real AI solutions for BFSI.

Work Mode

This is a full-time, in-office role (Bangalore, 5 days/week). We believe the best customer relationships are fostered when we work together

  • Customer Success Analyst

    7 days ago

    Bengaluru, Karnataka, India 8byte Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    About The RoleWe are seeking a proactive and drivenCustomer Success Analystto be the primary point of contact for our institutional and investor clients. This role is fundamental to maximizing customer value, driving product adoption, and ensuring client satisfaction within the complex FinTech landscape.You will play a critical role in the post-sales...

  • Customer Success Operations Analyst

    2 weeks ago

    Bengaluru, Karnataka, India Weave Full time ₹ 40,00,000 - ₹ 80,00,000 per year

    The Customer Success Operations Analyst will play a key role in organizing, analyzing, and reporting on customer success data to help the CS team make informed decisions. This role builds and maintains performance reports, tracks pilots and churn, and ensures internal processes and documentation are accurate and up-to-date. The Analyst collaborates closely...

  • Customer Success Operations Analyst

    2 days ago

    Bengaluru, Karnataka, India Weave Full time ₹ 12,00,000 - ₹ 18,00,000 per year

    The Customer Success Operations Analyst will play a key role in organizing, analyzing, and reporting on customer success data to help the CS team make informed decisions. This role builds and maintains performance reports, tracks pilots and churn, and ensures internal processes and documentation are accurate and up-to-date. The Analyst collaborates closely...

  • Customer Success

    4 days ago

    Bengaluru, Karnataka, India JazzX AI Full time ₹ 10,00,000 - ₹ 12,00,000 per year

    About SAIGroupSAIGroup is a private investment firm that has committed $1 billion to incubate and scale revolutionary AI-powered enterprise software application companies. Our portfolio, a testament to our success, comprises rapidly growing AI companies that collectively cater to over 2,000+ major global customers, approaching $800 million in annual revenue,...

  • Customer Success

    2 weeks ago

    Bengaluru, Karnataka, India Simbian Inc Full time ₹ 2,10,000 - ₹ 4,20,000 per year

    Role Overview As Simbian's Customer Success Manager (CSM) for strategic accounts, you'll be the primary liaison for our largest and most important customer post -sales. This high -impact role blends elements of Customer Success, Technical Account Management, and Supportability Product Management. You will drive customers onboarding, champion their needs...

  • Customer Success

    4 days ago

    Bengaluru, Karnataka, India ContraVault AI Full time ₹ 9,60,000 - ₹ 14,40,000 per year

    Customer Success - Founding Team – B2B Enterprise Sales (2–3 Years Exp.)Location: HSR Layout, BangaloreExperience: 2 - 3 years in B2B outbound sales (Enterprise SaaS)Compensation: ₹8 - 12 LPA (CTC)About ContraVault AIContraVault AI is revolutionising how businesses manage tenders, contracts, and RFPs through cutting-edge AI. Our platform streamlines...

  • Customer Success

    2 weeks ago

    Bengaluru, Karnataka, India NeoDove Technologies Pvt. Ltd. Full time ₹ 3,60,000 - ₹ 4,00,000 per year

    Role: Customer SupportLocation - Sarjapur - Marathahalli Rd, Bellandur, Bengaluru.India is the next global SaaS capitalIt is indicated that the Indian SaaS market will grow multi-fold by 2025 and account for a global market share in the range of 7-10%, up from the current range of 2-4%: EYNow is the best time to be a part of the SaaS industry.NeoDove, a...

  • Customer Success Intern

    2 hours ago

    Bengaluru, Karnataka, India anpct Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Overview: The Customer Success Intern plays a vital role in ensuring the success and satisfaction of our customers. This position is integral to our organization as it directly impacts customer retention, loyalty, and growth. The intern will have the opportunity to gain hands-on experience in customer success strategies and contribute to the overall success...

  • Customer Success Intern

    2 days ago

    Bengaluru, Karnataka, India anpct Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    Overview The Customer Success Intern plays a crucial role in ensuring customer satisfaction and retention by supporting the Customer Success team in various activities. This internship provides an excellent opportunity to gain hands-on experience in customer relationship management and contribute to the company's success.Key responsibilitiesAssist in...

  • Lead - Customer Success

    5 days ago

    Bengaluru, Karnataka, India Simpliwork Full time ₹ 40,00,000 - ₹ 80,00,000 per year

    DepartmentCustomer SuccessGrade / LevelG3BDesignationLead – Customer SuccessLocationBangaloreReporting ToCEOThe Head of Customer Success is a seasoned leader in Customer Success and Professional Services, tasked with overseeing our dedicated Customer Success team. The Head - CS will lead with a strategic vision and innovative approach, driving our efforts...