Lead Services Specialist

5 days ago

Pallavaram Chennai Tamil Nadu, India GE Vernova Full time

Good Knowledge in Power System Protection and Numerical Relays in general. Lead the customer support organization India team (L2) Multilin UR & Reason Products and to meet the KPIs set. Mainly handle Queue management of the complaints and follow ups with multiple teams to for the closure of Providing technical support for Grid Automation Products to customers.

Job Description

Job Description

  • Act as the single point of contact to the customer for Multilin UR & Reason Products on timely and satisfactory resolution of concerns covering a wide variety of support services offered for India region, product, or coverage area - Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer ·
  • Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area
  • Developing in-depth knowledge of a technical discipline. Uses prior experience and acquired technical expertise to execute policy/strategy.
  • In-depth understanding of key business drivers; uses this understanding to accomplish own work. In-depth understanding of how work of own team integrates with other teams and contributes to the area.
  • Uses some level of judgment and has ability to propose different solutions outside of set parameters but with guidance. Uses prior experience and on-the-job training to solve straightforward tasks. Has access to technical skills and analytic thinking required to solve problems. May use multiple internal sources outside of own team to arrive at decisions.
  • A job at this level is likely to be an individual contributor with proven interpersonal skills or an early people leader who can hire and develop talent. Provides informal guidance to new team members.
  • To handle warranty in coordination with respective projects.
  • To develop RCA for the product handled and provide to the customer.
  • To support & provide technical guidance for the supply of spare modules of UR & Reason products.
  • To handle case history in the Service Max tool and assign the cases to the respective L2 team by creating LSN.

Qualifications/Requirements

  • Bachelor's degree/Diploma in Electrical and Electronics engineering or Electronics Engineering from an accredited university or college
  • At least 6 years of experience in Trouble shooting / Engineering / Commissioning of Grid Automation Products and Systems on MiCOM and legacy conventional relays.
  • Essential experience, knowledge and demonstrated practical skills in HV (or MV) Substation Protection and Communication protocols across all aspects of Design, Configuration, Testing and Commissioning.

Desired Characteristics

  • Strong oral and written communication skills.
  • Strong interpersonal and leadership skills.
  • Demonstrated ability to analyze and resolve problems.
  • Demonstrated ability to lead strategic programs.
Additional Information

Relocation Assistance Provided: No

  • SEO Specialist

    4 weeks ago

    Tamil Nadu, India Vanan Services Inc. Full time

    Title: SEO Specialist (Services Pages) Experience: 3+ Years Location: Chennai | Hybrid | Full-time About the role We’re a US-based services company looking for a hands-on SEO Specialist to grow qualified traffic and conversions across service pages. You’ll own on-page optimization, technical SEO, internal linking, local SEO, and content briefs—shipping...

  • Services Specialist

    1 week ago

    Pallavaram, Tamil Nadu, India GE Vernova Full time

    Summary All resources and logistics required to perform services and maintenance activities on customers site property These activities contribute to maintain repair and refurbish sold or existing products Includes all types of maintenance service preventive and remedial manage maintenance facilities and field services engineering Impacts departmental...

  • Team Lead, Website Services

    6 days ago

    Chennai, Tamil Nadu, India Vendasta Full time

    Team Lead Website Services Chennai India Are you a strong people leader who thrives at the intersection of website development and AI-powered innovation Vendasta is seeking a Team Lead Website Services to guide a high-performing team in building and optimizing AI-enhanced websites for our partners In this role you ll drive delivery excellence mentor website...

  • Services Specialist

    6 days ago

    Chennai, Tamil Nadu, India GE Vernova Full time

    Summary Based at GE Power Conversion Chennai site the Services Specialist role is an exciting opportunity for an action-oriented individual with deep technical foundation of Power Conversion equipment You will be able to leverage your technical knowledge to directly support customer through commissioning maintaining servicing of Power Conversion s state of...

  • Services Specialist

    10 hours ago

    Chennai, Tamil Nadu, India GE Vernova Full time

    Summary Based at GE Power Conversion Chennai site the Services Specialist role is an exciting opportunity for an action-oriented individual with deep technical foundation of Power Conversion equipment You will be able to leverage your technical knowledge to directly support customer through commissioning maintaining servicing of Power Conversion s state of...

  • Service Now

    10 hours ago

    Chennai, Tamil Nadu, India Prodapt Full time

    Overview ServiceNow Technical Lead to oversee the design development and delivery of ServiceNow solutions across the enterprise This role blends hands-on technical expertise with leadership responsibilities ensuring that ServiceNow implementations meet business requirements follow best practices and align with organizational strategy The ideal candidate is a...

  • Service specialist

    5 days ago

    Ekkaduthangal, Chennai, Tamil Nadu, India GE Vernova Full time

    Based at GE Power Conversion Chennai site the Services Specialist role is an exciting opportunity for an action-oriented individual with deep technical foundation of Power Conversion equipment. You will be able to leverage your technical knowledge to directly support customer through commissioning, maintaining, servicing of Power Conversion's state of the...

  • Lead Services Specialist

    2 days ago

    Pallavaram, India GE Vernova Full time

    Job Description Job Description Summary Good Knowledge in Power System Protection and Numerical Relays in general. Lead the customer support organization India team (L2) Multilin UR & Reason Products and to meet the KPIs set. Mainly handle Queue management of the complaints and follow ups with multiple teams to for the closure of Providing technical support...

  • Customer Service Specialist

    2 weeks ago

    Chennai, Tamil Nadu, India Medtronic Full time

    At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all You ll lead with purpose breaking down barriers to innovation in a more connected compassionate world A Day in the Life Responsibilities may include the following and other duties may be assigned Represents company to...

  • Electrical Drives Service Specialist

    4 weeks ago

    Chennai, Tamil Nadu, India GE Vernova Full time

    Summary Based at GE Power Conversion Chennai site the Services Specialist role is an exciting opportunity for an action-oriented individual with deep technical foundation of Power Conversion equipment You will be able to leverage your technical knowledge to directly support customer through commissioning maintaining servicing of Power Conversion s state of...