Team Lead, Website Services

Team Lead Website Services Chennai India Are you a strong people leader who thrives at the intersection of website development and AI-powered innovation Vendasta is seeking a Team Lead Website Services to guide a high-performing team in building and optimizing AI-enhanced websites for our partners In this role you ll drive delivery excellence mentor website specialists and champion AI-enabled workflows that improve quality speed and scalability If you re passionate about leading teams improving processes and shaping the future of web delivery through AI we d love to meet you About the Job As a Team Lead Website Services your mission is to lead and support a team of website professionals responsible for building maintaining and optimizing AI-enhanced websites for Vendasta Partners You will ensure that high-quality websites are delivered on time and aligned with service standards while coaching team members improving workflows and embedding AI into day-to-day delivery You ll act as the operational owner of your team s output handling prioritization mentorship and delivery quality and will play a key role in continuous improvement performance management and cross-team collaboration As a first-level people manager you will foster a growth mindset advocate for ethical AI use and ensure your team is supported in both technical execution and career development Note This role requires working in CST shift hours from 7 30 PM to 4 30 AM IST at our Chennai office Work from Office Your Impact As a Team Lead you ll Manage a team of AI Website Associates Specialists and Senior Specialists by setting clear expectations and tracking progress against KPIs Conduct regular 1 1s performance reviews and career development conversations using Vendasta s Lattice growth track Provide real-time feedback coaching and mentorship on ticket resolution site quality AI usage and time management Monitor daily throughput prioritize tasks and ensure optimal workload distribution across the team Own the operational delivery of all website tickets ensuring high-quality execution fast turnaround and adherence to service level agreements SLAs Review complex or escalated builds and offer technical support to unblock contributors Collaborate with team members to improve and evolve delivery SOPs QA checklists and build templates Ensure consistent use of internal tools e g Zendesk WordPress GA4 Website Pro and delivery standards Oversee daily operations and resource allocation to meet demand and maintain SLAs Introduce and iterate on scalable workflows ensuring efficient handoffs reduced rework and streamlined delivery Manage and interpret performance metrics to drive insight-based decision-making Champion adoption of AI tools and workflows across the team ensuring each team member is trained equipped and engaged in AI-enabled practices Track usage of shared prompts automation tools QA bots and AI-enhanced dashboards Partner with peers and Senior Managers to identify process automation opportunities and contribute to workflow improvements Ensure responsible and ethical AI use in accordance with Vendasta s brand partner standards and governance frameworks What You Bring to the Table 5 years of experience in website development content operations or web support with at least 1-2 years in a mentorship or leadership capacity Bachelor s degree in Web Development Marketing Communications or related field preferred Advanced proficiency in WordPress WooCommerce or CMS platforms strong knowledge of HTML CSS Strong knowledge of SEO Google Analytics GA4 and web performance optimization Experience managing ticketing systems e g Zendesk assigning tasks and tracking team performance Demonstrated ability to manage deadlines prioritize tasks and balance short-term execution with long-term improvements Strong written and verbal communication skills for coaching stakeholder engagement and documentation Familiarity with AI tools for content generation formatting QA metadata and prompt-based workflows Passion for mentoring coaching and team development within a fast-paced AI-integrated environment About Vendasta We re on a mission to build the most trusted AI-powered platform for small businesses and the partners who support them At Vendasta you ll be part of something ambitious helping bring AI transformation to local businesses at scale As a team member you ll enjoy Competitive health benefits flex time and annual work-from-anywhere options Equity opportunities and a chance to directly shape our AI future A vibrant workplace culture that embraces experimentation thought leadership and continuous learning A place where building AI isn t just a buzzword it s the core of everything we do Perks Join the Vendasta team where your well-being and growth come first Step into a workplace that blends competitive health benefits with true flexibility including flex time and an annual work-from-anywhere policy Take ownership of your future with our Employee Options Program and enjoy the little things like daily snacks a vibrant cafeteria and catered Friday lunches at our offices Invest in your growth through education reimbursement in-house learning opportunities and a suite of leadership development programs We re driven by our values Drive Innovation Respect and Agility and it shows in everything we do Give back through community initiatives and volunteer opportunities and build more than just a career build a life you love At Vendasta you ll find the support the challenge and the culture to thrive Discover your potential Make an impact Grow with us Discover your potential Build something that matters Help us lead the AI revolution from right here in Chennai