Lead Services Specialist

2 days ago

Pallavaram India GE Vernova Full time

Job Description Job Description Summary Good Knowledge in Power System Protection and Numerical Relays in general. Lead the customer support organization India team (L2) Multilin UR & Reason Products and to meet the KPIs set. Mainly handle Queue management of the complaints and follow ups with multiple teams to for the closure of Providing technical support for Grid Automation Products to customers. Job Description Job Description - Act as the single point of contact to the customer for Multilin UR & Reason Products on timely and satisfactory resolution of concerns covering a wide variety of support services offered for India region, product, or coverage area - Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer - Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area - Developing in-depth knowledge of a technical discipline. Uses prior experience and acquired technical expertise to execute policy/strategy. - In-depth understanding of key business drivers; uses this understanding to accomplish own work. In-depth understanding of how work of own team integrates with other teams and contributes to the area. - Uses some level of judgment and has ability to propose different solutions outside of set parameters but with guidance. Uses prior experience and on-the-job training to solve straightforward tasks. Has access to technical skills and analytic thinking required to solve problems. May use multiple internal sources outside of own team to arrive at decisions. - A job at this level is likely to be an individual contributor with proven interpersonal skills or an early people leader who can hire and develop talent. Provides informal guidance to new team members. - To handle warranty in coordination with respective projects. - To develop RCA for the product handled and provide to the customer. - To support & provide technical guidance for the supply of spare modules of UR & Reason products. - To handle case history in the Service Max tool and assign the cases to the respective L2 team by creating LSN. Qualifications/Requirements - Bachelor's degree/Diploma in Electrical and Electronics engineering or Electronics Engineering from an accredited university or college - At least 6 years of experience in Trouble shooting / Engineering / Commissioning of Grid Automation Products and Systems on MiCOM and legacy conventional relays. - Essential experience, knowledge and demonstrated practical skills in HV (or MV) Substation Protection and Communication protocols across all aspects of Design, Configuration, Testing and Commissioning. Desired Characteristics - Strong oral and written communication skills. - Strong interpersonal and leadership skills. - Demonstrated ability to analyze and resolve problems. - Demonstrated ability to lead strategic programs. Additional Information Relocation Assistance Provided: No

  • Senior Salesforce Service Cloud Specialist

    3 weeks ago

    India Info Services Full time

    Job Title: Senior Salesforce Service Cloud Specialist Location: Remote Work Employment Type: Full-Time About the Role We are looking for an experienced Senior Salesforce Service Cloud Specialist to lead the design, implementation, and optimization of Salesforce Service Cloud solutions. The ideal candidate will have deep expertise in Service Cloud features,...

  • Senior Salesforce Service Cloud Specialist

    3 weeks ago

    India Info Services Full time

    Job Description Job Title: Senior Salesforce Service Cloud Specialist Location: Remote Work Employment Type: Full-Time About the Role We are looking for an experienced Senior Salesforce Service Cloud Specialist to lead the design, implementation, and optimization of Salesforce Service Cloud solutions. The ideal candidate will have deep expertise in Service...

  • Lead Generation Specialist

    4 days ago

    Noida, India POD IT SERVICES Full time

    Job Description Company Description POD IT SERVICES, founded in 2023, is driven by innovation and a commitment to transforming businesses through technology. As an Odoo India Partner, we specialize in Odoo ERP customization, implementation, full-stack development, and seamless third-party integrations to enhance business operations. Our experienced team...

  • Services Specialist

    1 week ago

    Pallavaram, India GE Vernova Full time

    Job Description Job Description Summary All resources, and logistics required to perform services and maintenance activities on customers site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services...

  • Specialist- Platform Services

    4 days ago

    Mumbai, India Accelya Full time

    Job Description For more than 40 years, Accelya has been the industry's partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya...

  • Senior Salesforce Service Cloud Specialist

    3 weeks ago

    India Info Services Full time

    Job Title: Senior Salesforce Service Cloud SpecialistLocation: Remote WorkEmployment Type: Full-TimeAbout the RoleWe are looking for an experienced Senior Salesforce Service Cloud Specialist to lead the design, implementation, and optimization of Salesforce Service Cloud solutions. The ideal candidate will have deep expertise in Service Cloud features,...

  • Managed Services Specialist

    5 days ago

    Bengaluru, Karnataka, India, Karnataka L&T Technology Services Full time

    Hi,LTTS Digital Products and Software Services, looking for a seasoned Managed Services Specialist with Deep domain expertise in at least one of the following: Automotive/ Industrial Products/ Plant Engineering Understanding of industry-specific digital use cases (e.g., connected vehicles, predictive maintenance, digital manufacturing).Title: Managed...

  • Lead Services Specialist

    4 days ago

    Pallavaram, Chennai, Tamil Nadu, India GE Vernova Full time

    Good Knowledge in Power System Protection and Numerical Relays in general. Lead the customer support organization India team (L2) Multilin UR & Reason Products and to meet the KPIs set. Mainly handle Queue management of the complaints and follow ups with multiple teams to for the closure of Providing technical support for Grid Automation Products to...

  • IT Service Management Specialist

    4 weeks ago

    India Evlv Full time

    Title: IT Service Management Specialist (ITSM Specialist) Sector: IT & Services Consulting Location: Permanent Work From Home (Anywhere in India) Duration: 1 year - Renewable contract Working Hours: Monday to Friday, Eastern Standard Time Zone The IT Service Management Specialist will provide support for the Managed Services tool sets and supporting...

  • B2B Leads Specialist

    4 weeks ago

    India Crowdbuzz Technologies PVT LTD Full time

    Job Description Job Title: B2B Leads Specialist Location: Hyderabad / Remote (India) with ability to work from home Department: Sales / Business Development Reporting To: Head of Sales / Sales Manager Employment Type: Full-Time About Us Crowdbuzz technologies is a growing IT services firm specialising in web & app development, cloud solutions, SaaS...