Cloud Managed Services Engineer

4 days ago


IND GDC India DC Vikhroli Mumbai West NTT DATA Global Delivery Services Ltd Full time ₹ 45,00,000 - ₹ 90,00,000 per year

Cloud Managed Services Engineer (L2)

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Your day at NTT DATA
As a Cloud Managed Services Engineer (L2) at NTT DATA, you'll play a critical role in ensuring our clients' cloud infrastructure runs smoothly. You'll proactively monitor, identify, investigate, and resolve cloud-based incidents and service requests. Applying your technical expertise, you'll handle second-line support for incidents and requests with medium complexity, ensuring we meet our service level agreements (SLAs).

Your daily activities will include monitoring work queues, resolving incidents in a timely manner, and updating tickets with the tasks performed. You'll identify and analyze issues before they impact our clients, provide second-level support, and work closely with other teams and clients to extend necessary support. Your role is vital in executing changes with identified risks and mitigation plans, ensuring the smooth operation of our clients' cloud infrastructure.

You'll also be responsible for leading client escalations for operational issues, contributing to the change management process, and ensuring all changes have proper approvals. Additionally, you'll plan and execute approved maintenance activities, audit and analyze incident tickets for quality, and produce trend analysis reports to identify tasks that can be automated, reducing ticket volumes and optimizing effort.

Collaboration is at the heart of what we do. You'll work with automation teams to optimize efforts, coach the Service desk and L1 teams on technical and behavioral skills, and establish monitoring for client infrastructure. Your proactive approach will ensure that problems and errors are identified before impacting clients, creating a positive experience throughout their journey with us.

To thrive in this role, you need to have:
  • Experience in Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware, and Storage Administration.
  • Moderate experience in managed services and knowledge of ticketing tools like ServiceNow.
  • Knowledge of management agents, redundancy concepts, and supported. technical domains like Network, DATA Center, Telephony, Exchange, Storage, Cloud, and Backup.
  • Strong planning skills with an ability to adapt to changing circumstances.
  • Ability to communicate and work effectively across different cultures and social groups.
  • Active listening skills, including paraphrasing and probing for further relevant information.
  • Positive outlook and ability to thrive in a pressurized environment.
  • Willingness to work longer hours when necessary and maintain a client-focused approach.
  • Bachelor's degree in information technology/computing or equivalent work experience.

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an email address. If you suspect any fraudulent activity, please contact us.



  • IND, GDC India, DC, Vikhroli, Mumbai - West NTT DATA Global Delivery Services Ltd Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Senior MS Engineer- Network Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and...


  • Mumbai, Maharashtra, India Blue Cloud Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Company DescriptionFounded on the principles of innovation and excellence, Blue Cloud is dedicated to revolutionizing the way businesses operate in the digital age. We strive to empower companies with cutting-edge cloud-based solutions that enhance efficiency, security, and productivity.At Blue Cloud, we believe in helping businesses take full control of...

  • Cloud Engineer

    4 days ago


    Mumbai, Maharashtra, India Cloud 9 Infosystems, Inc. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Urgent Opening for Cloud Engineer - Azure and M365Job Profile -·   Minimum 2 to 3 Years of experience in Azure Infrastructure and AWS will be an added advantage.· Extensive Experience in IaaS vs. PaaS vs. SaaS Services.· Strong knowledge of MS Azure products and Cloud services.· Good experience on-premises to Azure migration.· Strong Knowledge of Data...


  • IND, GDC India, DC, Lighthall, Mumbai - West NTT DATA Global Delivery Services Ltd Full time ₹ 10,00,000 - ₹ 25,00,000 per year

    Senior Manager- Data Center Operations Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong...


  • Noida, Uttar Pradesh, India, Ghaziabad Sygitech - Managed Cloud Services and DevOps Full time

    Sygitech Solutions is a team of dedicated solutions consultants helping businesses transform data into profit by linking technology to business goals. Whether businesses require reliable software solutions or custom application development services, Sygitech is a full-service technology provider. We offer customized IT solutions and services that reduce...


  • GDC Financial District, India Techwave Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Techwave, we are always in an exercise to foster a culture of growth, and inclusivity. We ensure whoever is associated with the brand is being challenged at every step and is provided with all the necessary opportunities to excel in life. People are at the core of everything we do.Join us   Who are we? Techwave is a leading global IT and engineering...


  • Bengaluru, India Calix Full time

    Job Description Calix is seeking a highly skilled and experienced Engineering Manager to lead our dynamic team of Java/Golang engineers. The ideal candidate will have a strong technical background with hands-on coding experience in Java, Golang, and Python. They should have proven experience in managing a team of engineers building internet-scale cloud...


  • Hyderabad, India Nasuni Full time

    Job Description Principal Software Engineer Cloud Services About Nasuni Nasuni is a profitable, growing SaaS data infrastructure company reinventing enterprise file storage and data management in an AI-driven world. We power the data infrastructure of the world's most innovative enterprises. Backed by Vista Equity Partners, our engineers are building what's...


  • IND, GDC India, DC, Lighthall, Mumbai - West NTT DATA Global Delivery Services Ltd Full time ₹ 15,00,000 - ₹ 30,00,000 per year

    Specialist - Data Center Operations Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and...


  • Navi Mumbai, Maharashtra, India Applied Cloud Computing Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Role Summary: Responsible for end-to-end management, support, and optimization of AWS Cloud infrastructure, ensuring security, cost efficiency, and high availability. This includes implementation, monitoring, automation, and compliance with industry best practices and policies. Key Responsibilities: Implementation & Setup • Design & implement AWS Control...