Senior Network Engineer

4 days ago

IND GDC India DC Vikhroli Mumbai West NTT DATA Global Delivery Services Ltd Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Senior MS Engineer- Network

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Your day at NTT DATA
As a Cross Technology Managed Services Engineer (L2) at NTT DATA, you will play an essential role in maintaining our clients' IT infrastructure and systems. Your expertise will help keep everything running smoothly by proactively monitoring, identifying, investigating, and resolving technical incidents and problems. You'll be the go-to person to restore services and ensure our clients' satisfaction.

Your typical day involves managing work queues, addressing incidents and requests within agreed SLAs, and updating tickets with the actions taken. By identifying, analysing, and logging issues before they escalate, you'll be instrumental in maintaining service quality. You'll also collaborate closely with other teams and clients to provide second-level support, ensuring seamless communication and efficient problem resolution.

You will execute changes meticulously, understanding and mitigating risks, and contribute to the change management process with detailed documentation. Your role includes auditing incident and request tickets for quality, recommending improvements, and identifying tasks for automation to enhance efficiency. Additionally, you'll handle client escalations with professionalism and assist in disaster recovery functions and tests when necessary.

Working within our diverse and inclusive environment, you'll help drive the optimization of efforts by working with automation teams and supporting L1 Engineers. Your responsibility also extends to contributing to various projects, ensuring that all changes are approved, and maintaining a positive outlook even in high-pressure situations.

To thrive in this role, you need to have:
  • Moderate-level experience in managed services roles handling cross-technology infrastructure.
  • Knowledge of ticketing tools, preferably ServiceNow.
  • Familiarity with ITIL processes and experience working with vendors and third parties.
  • Proficiency in planning activities and projects, taking changing circumstances into account.
  • Ability to work longer hours when necessary and adapt to changing circumstances with ease.
  • Proven ability to communicate effectively and work across different cultures and social groups.
  • Positive outlook and ability to work well under pressure.
  • Commitment to placing clients at the forefront of all interactions, understanding their requirements, and ensuring a positive experience.
  • Bachelor's degree in IT/Computing or equivalent work experience.

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an email address. If you suspect any fraudulent activity, please contact us.

Experience LevelSenior Level

  • Cloud Managed Services Engineer

    5 days ago

    IND, GDC India, DC, Vikhroli, Mumbai - West NTT DATA Global Delivery Services Ltd Full time ₹ 45,00,000 - ₹ 90,00,000 per year

    Cloud Managed Services Engineer (L2) Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and...

  • Senior Network Engineer

    3 weeks ago

    Mumbai, India GIGAKOM Full time

    Job Description About Us GigaKOM has been providing enterprise-level IT services to California Schools, Local and State agencies, and businesses for more than 20 years. We partner with the nation's leading distributors and technology providersincluding Cisco, HPE Aruba, Palo Alto, and Fortinetto ensure our solutions are effective and cost-competitive. To...

  • Network Engineer

    4 weeks ago

    Mumbai, India One Network Consulting Pvt. Ltd. Full time

    Company Description One Network Consulting Pvt. Ltd., located in Mumbai, offers comprehensive IT support services, resources, and solutions to organizations. Specializing in network infrastructure, enterprise security, and application content delivery, we help businesses meet customer needs and stay ahead of competition. About the Role: We are looking for...

  • Network Engineer

    4 weeks ago

    Mumbai, India One Network Consulting Pvt. Ltd. Full time

    Company Description One Network Consulting Pvt. Ltd., located in Mumbai, offers comprehensive IT support services, resources, and solutions to organizations. Specializing in network infrastructure, enterprise security, and application content delivery, we help businesses meet customer needs and stay ahead of competition. About the Role: We are looking for...

  • Senior Network Engineer

    3 weeks ago

    Chennai, India Radware Full time

    Job Description Location: Chennai Department: Service Delivery Experience Level: 5+ Years Position Description: Radware is a global leader in cybersecurity protection solutions for networks and applications. As part of our continued growth in cloud services, we are looking for a dedicated and passionate Senior Network Engineer to join our customer services...

  • Senior Network Engineer

    2 weeks ago

    India PURVIEW Full time

    We are seeking a Senior Network Engineer with extensive experience in Cisco VXLAN , Arista Networking , and VMware NSX , coupled with solid working knowledge of OpenShift/OpenStack and Red Hat networking technologies such as Multus CNI . The selected candidate will play a key role in supporting network design and implementation to prepare Red Hat clusters...

  • Senior Network Engineer

    8 hours ago

    India Varite Full time

    Company Name VARITE India Private Limited About The Client Client is a world leader in smart buildings creating safe healthy and sustainable spaces We re using artificial intelligence and data driven solutions to give you deeper insight into your building s health sustainability and performance It s changing the way we design operate and maintain indoor...

  • Senior Network Engineer

    2 weeks ago

    India PURVIEW Full time

    We are seeking a Senior Network Engineer with extensive experience in Cisco VXLAN, Arista Networking, and VMware NSX, coupled with solid working knowledge of OpenShift/OpenStack and Red Hat networking technologies such as Multus CNI. The selected candidate will play a key role in supporting network design and implementation to prepare Red Hat clusters for...

  • Senior Network Engineer

    3 weeks ago

    Ahmedabad, Gujarat, India, Gujarat NEXPLAY SECURE Full time

    Senior Network EngineerPosition: Network EngineerLocation: Ahmedabad, GujaratReports to: NOC ManagerEmployment Type: Full-TimePosition Overview:We are seeking a highly skilled and experienced Senior Network Engineer to join our dynamic Network Operations Center (NOC) team. The ideal candidate will possess advanced networking expertise and a strong background...

  • Network Engineer

    5 days ago

    Hyderabad, Mumbai, India Inniti Network Solutions Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Department - SIPosition SummaryWe are looking for a Resident Engineer with hands-on experience in Cisco Nexus switches and Cisco ACI (Application Centric Infrastructure) to provide on-site support and expertise. The candidate will be responsible for managing, troubleshooting, and optimizing our Nexus and ACI environments, ensuring network performance and...