Associate SME
4 days ago
Job Description
:
Education Qualification :
Any Graduate (Engineering / Science)
Skills :
Primary -> Technology | Unix and Linux (RHEL, Centos, Ubuntu, OEL) | 3 - Experienced
Primary -> Technology | AS400 | 2 - Knowledgeable
Certification :
Technology | RH254: Red Hat System Administration III Shell Scripting basics
Delivery Skills :
Technology Management: Overall Unix and Linux, AS 400 technology management . Planning and execution of new technology roll outs, scope expansion and readiness of team. Manage SOPs, KB articles. Implement tech improvement from past failures and learnings
Restoration and other responsibilities: Work on resolution of complex or escalated issues from L2 engineer. Preparing RCA for major incidents and problem tickets. Configuring and managinging load balancers.
Triage: Troubleshoot and in case of unresolved ticked, ecpected to excalate to CoE in time with aim to meet SLA. They will also engage and work with the respective TAC teams to resolve any product related issues or software bugs
Process Compliance:
- Prepare RFCs and represent RFC in the CAB call
- Conduct repeat incident analysis to identify proactive problem tickets and work on the premanent fix for the issues
- Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly, as per the defined process.
- Followthrough andexecute the various Escalation Matrix (Vendor , Internal and Customer defined)
- Ensure tickets are closed post user/customer communication
- Maintain inventory of Network equipments and links
- Constantly track tickets for SLA adherence and escalate on deviations as defined in the process
Unix and Linux (RHEL, Centos, Ubuntu, OEL)
- Configure and manage user accounts and groups independently
- Install, configure, and manage software packages and services
- Implement and manage file system permissions and security
- Configure basic networking and firewall settings
- Perform system monitoring and basic performance tuning
AS400
- Navigate AS400 menus and execute basic system commands with supervision
- Perform file and library operations
- View and understand basic system status and job information
- Perform basic user profile maintenance
Location
:
India - Bengaluru
Created On
:
21-Aug-2025
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