Card Fraud Strategy

JOB DESCRIPTION

Organization Description

As a part of Fraud Strategy, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Fraud Strategy is all about thinking outside the box, challenging the status quo and striving to be best-in-class.

Job Description

Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? Join Chase Card Payment Fraud Strategy Team to fight payment fraud by leveraging your analytical mindset, strong problem-solving skills, and business best practices with cutting-edge technologies. If you are passionate about the cards business and payment risk analytics, and if you enjoy fighting fraud, making good changes, and influencing across organizations to deliver new capabilities, come join our team.

As the Fraud Strategy Senior Associate, you will be responsible for managing Payment Risk strategy for Chase's Card portfolio, including Consumer and Small Business end to end including the external account linkage to Card Risk and Post Payment Risk. This includes identifying optimization opportunities, developing value-based strategies to mitigate payment Risk, DDA linkage Risk, tracking performance to ensure strategy performs within expectation, and creating MIS / reports to inform management decision. You will work very closely with stakeholders such as Credit Risk teams, Payments Product team, PayChase Product team, Fraud risk product team, Operations, Loss Forecasting team, Trust and Security, Legal and Compliance. The organization operates in a fast-paced environment and requires rapid response time to emerging issues. A sense of urgency, effective time management and being detail oriented will be key.

Job responsibilities:

• Management of Payment Risk for Chase Card portfolio (Consumer and Business) from strategy development, execution, monitoring and governance.
• Acquire deep understanding of suspicious fraud behaviors, and drive analytics that provide the granularity needed to identify targeted profile.
• Implement disciplined approach to testing, project execution and development of robust tracking and performance monitoring capabilities.
• Keep up with industry trends and bring innovative third-party solutions in payment risk after successful proof of concept practice.
• Effective communication across partner teams and at all levels, presenting strategies for approval and obtaining executive buy-in.
• Appropriately assess Payment risk associated with new product / strategy change.
• Escalate potential risks which may result in unacceptable fraud controls and losses.
• Provide support, including analysis, to various strategic initiatives outlined by the business and Fraud Strategy leadership.
• Perform analysis of current and historic data to keep fraud systems and processes updated.
• Conduct periodic high fraud losses case reviews to identify gaps in fraud strategy, case management or make procedural adjustments.
• Conduct ad hoc analytics and contribute to various projects representing Risk Management

Required qualifications, capabilities, and skills:

• Bachelor's Degree from an accredited college/university in a quantitative discipline
• 5+ years of experience in Risk Management or another quantitative role
• Ability to independently partner and influence across organizations to deliver new capabilities.
• Good analytical mindset and Strong problem-solving skills
• Familiarity with risk analytic techniques.
• Proficient in performing analytics using SAS or equivalent analytical tool and ability to query large amounts of data using SQL and transform the raw data into actionable management information.
• Query large amounts of data and transform the raw data into actionable insights.
• Proficient in Excel & PowerPoint
• Excellent written and oral communication skills.

Preferred qualifications, capabilities, and skills:

• Experience in credit cards or financial services or risk management
• Working knowledge of detection & mitigation practices for fraud types, such as credit abuse / first party fraud
• Demonstrated experience with data analysis, designing & analyzing experiments, and strategy.
• Master's Degree from an accredited college/university in a quantitative discipline.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Risk Management helps the firm understand, manage and anticipate risks in a constantly changing environment. The work covers areas such as evaluating country-specific risk, understanding regulatory changes and determining credit worthiness. Risk Management provides independent oversight and maintains an effective control environment.