Senior Network Engineer Level 3

Role: Senior Network Engineer Level 3

Work Location:
Thane, Maharashtra

Total Experience:
9+ years

Shift:
US Shift Hours & Rotational Shift

Company Profile AMSYS Group
We pride ourselves on 23+ Years of excellence based on the principles of integrity, Honor, and mutual gain. As future decisions are made, we are always keeping in mind the prosperity of the AMSYS Family. Amsys IT Services Pvt Ltd is part of this group based in Mumbai.
Website:

Summary:
We are looking for an
Senior Network Engineer Level 3

to join our dynamic team providing 24x7 support to our clients' network infrastructure. The ideal candidate will have extensive experience in
network troubleshooting, firewall deployment, and infrastructure monitoring
while supporting a
diverse set of clients
in a fast-paced, operational environment. You will be responsible for diagnosing and resolving complex network issues, managing network devices, and maintaining a clean and efficient network environment. This position requires a thorough understanding of various network technologies, including routing, switching, firewall management, and SDWAN, with hands-on experience remoting into devices across multiple client sites.

Key Responsibilities:

Network Troubleshooting & Support:

• Provide
  L3 network support
  for troubleshooting issues related to
  routing, switching
  , and
  firewall configurations
  across
  multiple client environments
  .
• Remotely access devices at various
  client locations
  to perform diagnostics, troubleshooting, and resolution of network-related issues.
• Collaborate with NOC, SOC, and Help Desk teams to resolve escalated tickets within
  SLAs
  while ensuring proper documentation and ticket updates.
• Monitor network traffic, identify bottlenecks, and proactively resolve network issues.

Firewall Management & Configuration:

• Deploy and manage firewalls
  (Fortinet, Palo Alto, WatchGuard) to ensure secure network communication and compliance.
• Create, update, and maintain
  firewall rules and configurations
  to accommodate evolving network requirements.
• Troubleshoot and resolve
  firewall-related issues
  , ensuring proper network segmentation and security policies are in place.

Infrastructure Monitoring & Documentation:

• Monitor the health and performance of the
  network infrastructure
  , ensuring continuous uptime and reliability.
• Maintain
  clear, concise documentation
  for network configurations, changes, troubleshooting steps, and solutions.
• Implement regular
  network audits
  to ensure the infrastructure remains organized, secure, and well-maintained.
• Ensure network
  cleanliness and efficiency
  by removing obsolete configurations, unused IPs, and outdated network devices.

SD-WAN and Cloud Network Management:

• Configure and manage SD-WAN solutions
  and associated controllers for
  cloud-managed network devices
  .
• Assist in the setup, deployment, and troubleshooting of SD-WAN networks across multiple client sites.
• Collaborate with clients on the setup and integration of
  cloud-managed network devices
  and SD-WAN controllers (e.g., Meraki, Aruba).

Client Communication & Issue Resolution:

• Interact with clients and stakeholders to ensure timely resolution of network-related issues, ensuring
  customer satisfaction
  .
• Maintain a
  high standard of communication
  , ensuring clients are informed about ongoing issues, progress, and resolutions.

Training & Mentorship:

• Provided guidance and mentorship to junior support engineers and NOC team members.
• Assist in
  knowledge transfer
  and training for internal teams, ensuring consistent processes and quality service.

Required Skills and Qualifications:

• 9+ years of experience
  in network support, with
  L3-level expertise
  in troubleshooting complex network issues in a
  24x7 NOC, SOC, and Help Desk environment
  .
• Extensive experience with
  networking technologies
  including
  routing, switching
  , and
  firewall management
  (Fortinet, Palo Alto, WatchGuard).
• Hands-on experience with
  HP Aruba
  ,
  Cisco Meraki
  ,
  Palo Alto
  ,
  Fortinet
  , and
  WatchGuard
  firewalls and devices.
• Strong knowledge of
  SD-WAN technologies
  and the configuration of
  cloud-managed network devices
  .
• Experience working with
  Azure
  and
  AWS
  network configurations is a plus.
• Proficient in
  network monitoring tools
  and diagnostic utilities.
• Ability to
  remotely manage and configure devices
  across a wide range of makes and models.
• Strong troubleshooting skills
  with the ability to work under pressure in a
  fast-paced environment
  .
• Excellent communication skills to interact with clients and document technical processes clearly and concisely.

Preferred Certifications:

• Cisco CCNP, Fortinet NSE, Palo Alto Networks PCNSE, AWS Certified Solutions Architect
  , or similar certifications.
• SD-WAN certifications
  (e.g., Meraki SD-WAN, Fortinet SD-WAN).
• Azure Networking Associate
  or
  AWS Certified Advanced Networking
  certification is a plus.

Why Join Us?

• Join a
  24x7 NOC, SOC, and Help Desk team
  working with cutting-edge technologies.
• Opportunity to
  work with diverse client environments
  across different network devices and architectures.
• Competitive salary, benefits, and a chance to
  grow within the company
  .