Deputy Manager

2 days ago

Mumbai, Maharashtra, India Abrao Group Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Job Title : Deputy Manager – Process & Quality

Team : Process & Quality

No. of Vacancy : 1

Location : Mumbai

Requirements:

  • Graduate / MBA
  • Minimum 6-12 yrs. of experience in Quality, Process and Project management domain, preferably from Shipping background
  • Mandatory skills : ISO internal auditor, Office, Visio, Six Sigma
    Preferred certifications : Scrum / Agile / PMP

Key Skills:

Process management / Process audit – ISO 9001 / Quality management / Stakeholder management / Excellent communication skills / Good interpersonal skills / Planning, coordinating and decision-making skills / Power BI

Key Responsibilities:

  • Collaborate with cross-functional teams to design and implement AS-IS and TO-BE process maps for operational efficiency.
  • Develop and maintain Standard Operating Procedures (SOPs) and Work Instructions for defined processes.
  • Support departments in achieving ISO 9001 Quality Management System (QMS) certification through audit facilitation and documentation.
  • Conduct internal audits aligned with ISO 9001 QMS standards to ensure compliance and process integrity.
  • Create and manage Gantt charts and monthly audit calendars to schedule and monitor process audits.
  • Track implementation of solutions across functions and monitor benefit realization post-deployment.
  • Recommend and enforce process controls and revisions to align operations with strategic business objectives.
  • Establish robust process frameworks and oversee change management for any modifications or improvements.
  • Drive continuous improvement initiatives by identifying inefficiencies and proposing actionable enhancements.
  • Assist teams in KPI development and management , ensuring alignment with performance goals.
  • Implement and uphold the Quality Management Policy of Abrao Group across all relevant functions.
  • Lead customer satisfaction surveys to gather insights and improve service delivery.
  • Identify training needs related to process execution, coordinate with HR, and facilitate training programs.
  • Travel as required to conduct audits, identify gaps or non-conformities, and ensure effective implementation of TO-BE processes.
  • Promote cross-functional best practice sharing to foster collaboration and operational synergy.
  • Conduct Gemba walks to observe processes firsthand and identify improvement opportunities.

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