Customer Relationship Executive

2 days ago

Tiruppur, Tamil Nadu, India PRESSANA KIA Full time ₹ 1,20,000 - ₹ 2,40,000 per year

Job Summary:

The Customer Relationship Executive is responsible for building and maintaining strong relationships with customers to ensure satisfaction, loyalty, and retention. This role involves understanding customer needs, addressing issues promptly, and ensuring clients receive high-quality service and support throughout their journey with the company.

Key Responsibilities:

  • Develop and maintain long-term relationships with assigned customers.
  • Act as the main point of contact for clients, ensuring timely and successful resolution of queries and complaints.
  • Understand customer needs and business objectives to provide appropriate solutions and recommendations.
  • Coordinate with internal teams (sales, marketing, operations, and support) to ensure client requirements are met.
  • Regularly follow up with clients to ensure satisfaction and identify opportunities for upselling or cross-selling products/services.
  • Maintain accurate records of client communications and transactions in CRM systems.
  • Prepare and present regular reports on client interactions, feedback, and satisfaction metrics.
  • Support customer onboarding and provide training or product demonstrations where needed.
  • Assist in implementing customer engagement and retention strategies.
  • Handle escalations and ensure quick resolution of customer concerns.

Qualifications & Skills:

  • Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
  • Proven experience (1–3 years) in customer service, client relationship management, or sales.
  • Excellent communication, interpersonal, and presentation skills.
  • Strong problem-solving and negotiation abilities.
  • Proficiency in CRM software (e.g., Salesforce, Zoho, HubSpot) and MS Office Suite.
  • Ability to multitask, prioritize, and manage time effectively.
  • A customer-centric attitude with a passion for providing exceptional service.

Job Types: Full-time, Permanent, Fresher

Pay: ₹15, ₹20,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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