Analyst - Accounts Receivable

Job Purpose:

The Collections Analyst is responsible for managing and reducing outstanding accounts receivable balances by engaging with customers, resolving billing issues, analyzing payment trends, and ensuring timely collections. The role requires strong analytical skills, communication, and the ability to build relationships with internal and external stakeholders to optimize cash flow and reduce credit risk.

Essential Functions:

• Initiate communication with customers to request and arrange payments promptly, using tact and professionalism with calling a primary mode of communication.
• Follow up on a regular basis with the customer until a payment resolution is received. Escalate to the Team Lead if/when problems or concerns arise.
• Adhere to collection strategies and completion of tasks to include and not limited to on account cash, escalations, credit review, etc. within expected SLA.
• Promptly resolve billing, cash apps and Accounts Receivable issues while identifying potential opportunities for process improvement.
• Independently perform root cause analysis on customer issues.
• Communicate and coordinate with internal departments to address any outstanding payment issues or customer concerns.
• Independently work with customer to negotiate significantly past due balances via payment plan or settlement process.
• Issue collection and lawsuit letters as necessary, adhering to legal guidelines and employing persuasive language when appropriate.
• Assist in handling special projects assigned by the management, utilizing problem solving skills and attention to detail.
• Reviews all aged invoices periodically to identify potential bad debts and subsequent write-offs
• Conduct account reconciliations to resolve disputes, short payments, or unapplied cash.
• Prioritize customer touches to achieve Monthly/Quarterly Cash and Aging targets.
• Ensure compliance with company policies, credit terms, and applicable regulations.

Requirements:

Required Education and Experience:

• Bachelor's degree in Accounting, Finance, or related field preferred or equivalent work experience
• Proven 3+ years of experience in collections within a global environment
• Strong understanding of accounting principles, collections processes, and cash application.
• Proficient in ERP systems (e.g., NetSuite, Salesforce and Oracle) and Microsoft Excel.
• Excellent communication, negotiation, and problem-solving skills.
• Ability to manage competing priorities and deliver results in a deadline-driven environment.
• High attention to detail with a commitment to accuracy and integrity.

Expected Competencies:

• A collaborative team player who values the success of the whole team, in addition to their own success
• Ability to adapt quickly and balance numerous responsibilities
• Desire to work and ability to thrive in a fast-paced, dynamic environment
• Excellent written and verbal communication skills
• Mandatory work from office two days a week.
• Flexible to work in shifts (current shift timings are 2pm IST -11pm IST) may vary depending on business requirements.

Work Schedule:

Monday through Friday from 2 PM to 11 PM IST. This will provide healthy overlap between India team and US team and supporting both to ensure adequate collaboration. This role will be working in Hybrid Mode and will require at least 2 days' work from office at Hyderabad.

EEO Statement

Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn's employees to perform their job duties may result in discipline up to and including discharge.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.