International Chat Process Executive

5 days ago

Noida Sector DelhiNCR, India Business Integra Software Solution Private Limited Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Position: Technical – Chat/voice process- International

Location: Noida

Duration: Full Time

Experience: minimum 1 yr and above experience working in an International Chat Process,

Notice period/Immediate Joiners, US Shift 24/7 shift, mostly night shifts

Notice period accepted

Customer Experience:

  • Excellent communication skills, verbal and written both
  • Minimum 1 year & above experience required in a Chat/Voice International Process
  • Must have good thought process
  • Candidate should be Tech savvy, well versed with Technical Troubleshooting
  • Should have knowledge of Computer Networking
  • Investigates and resolves concerns raised by the customer
  • Engages the resources appropriate for resolving issues.
  • Ensures that end to end resolution is provided to the customer by coordinating with different teams
  • Proactively escalates by phone, following up by email, through the appropriate hierarchical structures.
  • Complete Issue resolution within prescribed timeframes.
  • Should possess good verbal and written communication skills in English.
  • Should have good comprehensibility and understandability of what customers want.
  • Should have critical thought process and decision making capability with focus on accuracy.

Personal Attributes:

  • Should be flexible for all circumstances and be self-driven, motivated and persistent.
  • Customer centricity and eagerness to drive himself/herself for upgradation in knowledge.

Computer Proficiency:

  • Should know basics of computer, knowledge of MS Office (Word, Excel, PowerPoint) and understanding of Telecom basics

Additional Comments:

  • Candidates should be open to a shift of 24x7. Mostly Night shifts
  • Both side transportation will be provided as per company policy
  • Split Week off and Split, Week off and Holidays.

Thanks & Regards

Anil Singh Negi

Account Manager

Business Integra Software Solution PVT. LTD.

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