Chat Process Executive

4 days ago

Noida, India Digininja Private Limited Full time

We are currently seeking a Chat Process Executive to join our team and assist our client in providing customer service through online chat support. As a Chat Support Executive, you will be responsible for addressing customer queries through, resolving issues, and ensuring customer satisfaction through live chat.

**Key Responsibilities**:

- Provide prompt, courteous, and efficient live chat support to customers, addressing their queries, concerns, and issues effectively.
- Assist our customers by understanding their products/services and providing accurate information to them.
- Resolve customer issues in a timely manner, escalating complex problems to higher authorities when necessary.

**Requirements**:

- Minimum high school diploma or equivalent.
- Excellent written and verbal communication skills in English are compulsory.
- Ability to empathize with customers and provide excellent customer service.
- Comfortable using live chat support software and multitasking between multiple chat windows.
- Strong problem-solving skills with the ability to think on your feet and find solutions quickly.
- Willingness to adapt to new processes, tools, and client requirements.

Working days: Monday to Saturday.

**Salary**: Up to ₹20,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Rotational shift

Application Question(s):

- Available to join in how many days?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Live chat: 1 year (preferred)

Ability to Commute:

- Noida, Uttar Pradesh (required)

Work Location: In person

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