AWS Support Engineer II

2 days ago

Gurgaon, Haryana, India Rackspace Full time US$ 90,000 - US$ 1,20,000 per year

Job Description:

As an L2 AWS Support Engineer, you will be responsible for providing advanced technical support for AWS-based solutions. You will troubleshoot and resolve complex technical issues, including those related to networking, security, and automation.

Key Responsibilities:
  • Advanced Troubleshooting:
  • Investigate and resolve issues related to networking (VPC, subnets, security groups) and storage.
  • Analyze and fix application performance issues on AWS infrastructure.
  • Automation:
  • Develop and maintain scripts for routine tasks using Python, Bash, or AWS CLI.
  • Implement Infrastructure as Code (IaC) using tools like AWS CloudFormation or Terraform.
  • Automate common Kubernetes tasks
  • Cluster Management:
  • Create and manage EKS clusters using AWS Management Console, AWS CLI, or Terraform.
  • Manage Kubernetes resources such as namespaces, deployments, and services.
  • Automation:
  • Write and maintain Terraform modules for provisioning EKS clusters and associated resources.
  • Backup & Recovery:
  • Configure and verify backups, snapshots, and disaster recovery plans.
  • Perform DR drills as per defined procedures.
  • Optimization:
  • Monitor and optimize AWS resource utilization and costs.
  • Suggest improvements for operational efficiency.
  • Support Escalations:
  • Address Level 2 support tickets and provide resolutions for moderately complex issues.
  • Collaboration:
  • Assist Level 1 engineers with escalations and mentor them as required.
  • Work closely with application teams to deploy and manage services effectively.
Required Skills and Qualifications:
  • Technical Skills:
  • Advanced understanding of AWS core services (EC2, S3, VPC, IAM, Lambda, etc.)
  • Strong knowledge of AWS automation, scripting (Bash, Python, PowerShell), and CLI.
  • Experience with AWS CloudFormation and Terraform.
  • Understanding of AWS security best practices and identity and access management.
  • Migration and Modernization: Assist with migrating workloads to AWS and modernizing existing infrastructure.
  • Performance Optimization: Analyze AWS resource usage and identify optimization opportunities.
  • Cost Optimization: Implement cost-saving measures, such as rightsizing instances and using reserved instances.
  • Soft Skills:
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Customer-focused approach.
  • Certifications (Preferred):
  • AWS Certified Solutions Architect - Associate
  • AWS Certified DevOps Engineer – Professional

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