Engineer II, PAS TechOps

Grade Level (for internal use):

09

Segment : S&P Global Platts

The Role : Engineer II, PAS TECHOPS (Application Support with Linux and AWS)

The Location : GURGAON

Grade : 9A

Shift Timings : 24*7 (Rotational Shifts)

The Team : You will be working within the Operations team within Platts in India. Providing support to Platts applications that are utilized by both an internal & external global customer base. You will provide an exceptional level of support to complex applications involving operating systems, sub system and software components while working within the limits of established policies and ITIL framework.

The Impact :

Working to minimize the adverse impact of incidents and problems on the business and proactively identifying areas of focus to prevent the reoccurrence of future incidents.

Whats in it for you :

Working in a global application support team supporting users based in three time zones and across 26 offices. Exposure to application support, operations, monitoring and projects in a role where you will interact directly with the business and learn the products and systems required to support the Platts business operations

Responsibilities :

• Resolving logged IT incidents in order to restore service as quickly as possible using technical knowledge. Escalation of tickets to other technical teams as required.
• Responding to logged service requests, account administration, software installations and general application and server administration.
• Provide 24 x 7 round the clock support to Platts business partners utilizing shift patterns.
• Management of major incidents via conference call, email and instant messaging systems. Composing and sending major incident notifications to business partners.
• Dealing with escalations in a timely manner to ensure issue is resolved to business partners expectations.
• Composing technical knowledge base documents to be used within the team.
• Working with external vendors to resolve service-related incidents.
• Connecting remotely to business partners computers to resolve issues.
• Server maintenance, monitoring, health checks, restarts, and BAU operational work.
• Provide real-time server support to the daily Market on Close process as well as participating on the associated conference call.

What Were Looking For ( Basic Qualifications) :

• 3+ years previous experience in troubleshooting & supporting applications running on Linux & Windows server OS
• 3+ years of experience in production support/ application support in 24/7 environment
• Previous Experience on Cloud Infrastructure
• 3+ years previous experience with Application releases andPatching.
• 3+ years previous experience supporting Webservers either Windows IIS Linux Apache or WebLogic
• Working knowledge networking components and troubleshooting tools (Load balancers, routers, Firewall, NAT, DMZ, AWS)
• Experience with supporting multi-tier infrastructures
• Superior understanding of the following Protocols, TCP/IP, HTTP(S), SSL, WWW, JMS, FTP, Telnet, DNS, DHCP, VNC,RDP, NAT, SMTP
• Tools Putty, RDP, SSH, WinSCP, MySql Query Browser, Oracle SQL Developer
• Microsoft Office Office 365 especially Excel (Macros, Worksheets and add-ins)
• Excellent communication Skills.

Preferred Qualifications :

• Bachelors Degree or 3+ years of relevant API support, or software development experience in an agile software environment
• Apply ITIL best practices in Incident, Release, Problem, and Knowledge Management
• Working knowledge of monitoring (Nagios, Splunk etc.,) and deployment tools
• Must thrive in a fast-paced, time-compressed and dynamic environment Excellent verbal and written communication skills
• Ability to adapt quickly to change, think on your feet, communicate positively and work proactively