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AWS Support Engineer III

2 weeks ago

Gurgaon, Haryana, India Rackspace Technology Full time US$ 1,50,000 - US$ 2,00,000 per year

Job Description:

As an L3 AWS Support Engineer, you will be responsible for providing advanced technical support for complex AWS-based solutions. You will troubleshoot and resolve critical issues, architect solutions, and provide technical leadership to the support team.

Key Responsibilities:

  • Architectural Oversight:
  • Design, implement, and optimize cloud architectures for performance, security, and scalability.
  • Conduct Well-Architected Framework reviews.
  • Complex Troubleshooting:
  • Resolve critical issues involving hybrid environments, multi-region setups, and service interdependencies.

  • Debug Lambda functions, API Gateway configurations, and other advanced AWS services.

  • Security:

  • Implement advanced security measures like GuardDuty, AWS WAF, and Security Hub.

  • Conduct regular security audits and compliance checks (e.g., SOC2, GDPR).

  • Automation & DevOps:

  • Develop CI/CD pipelines using CodePipeline, Jenkins, or GitLab.
  • Automate infrastructure scaling, updates, and monitoring workflows.
  • Automate the provisioning of EKS clusters and associated AWS resources using Terraform or CloudFormation.
  • Develop and maintain Helm charts for consistent application deployments.

  • Implement GitOps workflows

  • Disaster Recovery & High Availability:

  • Design and test failover strategies and disaster recovery mechanisms for critical applications.
  • Cluster Management and Operations
  • Design, deploy, and manage scalable and highly available EKS clusters.
  • Manage Kubernetes objects like Pods, Deployments, StatefulSets, ConfigMaps, and Secrets.

  • Implement and manage Kubernetes resource scheduling, scaling, and lifecycle management.

  • Team Leadership:

  • Provide technical guidance to Level 1 and 2 engineers.
  • Create knowledge-sharing sessions and maintain best practices documentation.
  • Cost Management:
  • Implement resource tagging strategies and cost management tools to reduce operational expenses.

Required Skills and Qualifications:

  • Technical Skills:
  • Deep understanding of AWS core services and advanced features.
  • Strong expertise in AWS automation, scripting (Bash, Python, PowerShell), and CLI.
  • Experience with AWS CloudFormation and Terraform.
  • Knowledge of AWS security best practices, identity and access management, and networking.
  • Capacity Planning: Analyze future resource needs and plan capacity accordingly.
  • Performance Optimization: Identify and resolve performance bottlenecks.

  • Migration and Modernization: Lead complex migration and modernization projects.

  • Soft Skills:

  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.

  • Customer-focused approach.

  • Certifications (Preferred):

  • AWS Certified Solutions Architect - Professional
  • AWS Certified DevOps Engineer - Professional
  • AWS Certified Security - Specialty