Senior Manager

Manager- OTC Billing

Who we are?

Johnson Controls is the global leader for smart, healthy and sustainable buildings. At Johnson Controls, we've been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world's largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. We're helping to create a healthy planet with solutions that decrease energy use, reduce waste and make carbon neutrality a reality. Sustainability is a top priority for our company.

We committed to invest 75 percent of new product development R&D in climate-related innovation to develop sustainable products and services. We take sustainability seriously. Achieving net zero carbon emissions before 2040 is just one of our commitments to making the world a better place.

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Why JCI:

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How will you do it?

• JCI is looking for a high-energy and experienced individual for the role of Senior Manager in Order to Cash Team –North America

• The Billing team aims to provide high quality, automated controls over all of the business' revenues and costs of sale.

  Responsible for organization's on-time and accurate delivery of North America processes including billing, dispute, payment processing, cost/margin analysis and collections.

• Managing any issue that potentially impacts revenues and costs, from identification through to RCA and resolution.

• Create reporting, reconciliations, and related analysis of assigned revenue/cost of sales accounts monthly as well as assisting with defining and creating operating procedures and participating in business process improvement initiatives related to revenue assurance activities.

• Acting as a Billing Subject Matter Expert on projects / initiatives that could impact the end-to-end billing and dispute process

• Lead the customer specific processes with Operations, Sales and customer contacts to determine when non-recurring and recurring milestone achievements have been reached, which trigger customer invoicing as well as revenue recognition.

• Investigate and recommend solutions to revenue and billing under-performance and improvement opportunities as per the contractual and legal aspects associated with relevant customer contracts.

• Ensuring that performance of Billing against contractual obligations is properly planned, tracked, and monitored, raise questions where this is not the case, and ensure plans are put in place to fix issues.

• Performing regular reconciliation and analysis of revenue streams. Documenting revenue flows across critical functions and monitors the same.

What we look for?

• 9 -12 years of work experience with a minimum experience of 8 years in OTC Billing, Dispute and Contract Management

• Minimum 5-7 years of team handling experience (minimum team size of 10 FTEs)

• Currently in team handling role (Minimum span of 10 FTEs)

• Peakon survey result above JCI benchmark for last 2 quarters

• Should have JCI transition exposure

• Working in US shift is a mandatory requirement

• Should have work experience in AS400, Oracle, SFDC, Citrix, Getpaid

• Must have excellent accounting skills – Mandatory requirement

• Efficient and effective stakeholder management including both internal and external

• Effective in handling escalation management

What we offer:

We offer an exciting and challenging position. Joining us you will become part of a leading global multi-industrial corporation defined by its stimulating work environment and job satisfaction. In addition, we offer outstanding career development opportunities which will stretch your abilities and channel your talents

Diversity & Inclusion Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers' vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate. Our D&I mission elevates each employee's responsibility to contribute to our culture. It's through these contributions that we'll drive the mindsets and behaviors we need to power our customers' missions. You have the power. You have the voice. You have the culture in your hands.