Senior General Manager- OTC

Job Description Who we are?  Johnson Controls is the global leader for smart, healthy and sustainable buildings. At Johnson Controls, we've been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world's largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. We're helping to create a healthy planet with solutions that decrease energy use, reduce waste and make carbon neutrality a reality. Sustainability is a top priority for our company. We committed to invest 75 percent of new product development R&D in climate-related innovation to develop sustainable products and services. We take sustainability seriously. Achieving net zero carbon emissions before 2040 is just one of our commitments to making the world a better place. Please visit and follow Johnson Controls LinkedIn for recent exciting activities.Why JCI: Asia-Pacific LinkedIn: Career: The Power Behind Your MissionOpenBlue: This is How a Space Comes AliveHow will you do it?Operations ManagementThe Senior Billing Manager for the AMERICAS region will oversee the billing operations across North America, Canada and Latin America. Responsible for ensuring accurate and timely billing processes, managing a team of billing managers and specialists, and collaborating with various departments to streamline billing procedures and improve customer satisfaction. Accountable to drive results to enhance business performance. Establish goals & metrics of the process and drive, co-ordinate team to meet and exceed them Lead, mentor, and develop a team of billing managers and specialists, providing guidance and support to achieve departmental goals. Resource forecasting basis volume projection and availability of current resources Process Improvement: Identify and implement process improvements to enhance billing accuracy and efficiency. Audit and Compliance:Conduct regular audits of billing processes and records to ensure accuracy and compliance with internal and external standards.Develop and implement audit procedures to identify and rectify discrepancies.Collaborate with internal and external auditors during audits and ensure timely resolution of audit findings.Manage risks and controls; promote a culture of transparencyCustomer Relations: Address and resolve billing inquiries and disputes from customers in a timely and professional manner.Reporting: Prepare and present regular reports on billing activities, performance metrics, and financial data to senior management. Collaboration: Work closely with the finance, sales, and customer service teams to ensure seamless billing operations and resolve any issues that ariseCollaborate with the Global Process Owner (GPO) and Continuous Improvement (CI) teams to align billing processes with global standards and initiativesDrive resolution of disputes, past due reduction and reduce DSO to help business meet their goalsBe proactive and encourage innovate ideas to improve service deliverables, based on improved performance/efficiency and with an understanding of riskPeople ManagementResponsible for team performancePlan team capacity, allocate work accordingly and address potential bottlenecks/ backlogs proactivelyDevelop, and train team members to ensure a positive, open, and flexible work environmentManage and motivate team members to have a better rate of retentionShould guide and coach team members to help them achieve their short-term and long-term goalsEnsure all published reports are correct and errorlessDevelop a specific management culture for shared services aiming efficient service deliveryConduct regular team meetings, share billing and cash goals, and provide feedback on teams' performance.Initiate 1:1 and performance appraisal discussions with team and share constructive feedback3. End-to-End Process ImprovementsEnsure adherence to internal and external guidelines as well as to a standardized process landscapeContribute ideas and actions towards the continuous improvement of processes within area of influenceInitiate and support process improvement initiatives and related projects4. Relationship ManagementRespond to stakeholders on a timely mannerMaintain a positive cross functional relationship with other teams of OTCShould be a part of the extended leadership team of PBU CFOWhat we look forMinimum: Postgraduate / Master's Degree in any streamWorking experience within a Shared Services, Captive/Outsourced environment supporting North America region is mandatoryKnowledge: Familiarity with regional billing regulations and practices in the Americas region is preferred.Working in US working hours is a mandatory requirementAround 10 years people management experience is preferred10-15 years of experience in Billing and OTC Processes in a Global/MNC environment, Includes managing teams of >50 people over this periodExperience in process transition is mandatoryStrong leadership and team management skills.Excellent analytical and problem-solving abilities. Ability to perform root cause analysis; create and implement tangible actions to address key process and/or operational opportunitiesProficiency in billing software and financial systems.Strong communication and interpersonal skills.Ability to work under pressure and meet tight deadlines.Strong Business Process documentation skillsProject and Process Programs (Transformation and/or Continuous Improvement) is a desired skillAdherence to Organization Policies & Procedures, which includes SOX ComplianceAbility to clearly articulate team performance with key stakeholders in the business (BU GM's, CFO's, Sales leads) in a clear, concise action-oriented mannerSystems knowledge in ERPs (Baan, Qolsys, Amer, Oracle & SAP) will be preferredExcellent customer service, business communication (both verbal and written) and follow-up skills with the ability to work in a fast-paced team environment while meeting deadlinesWhat we offer:We offer an exciting and challenging position. Joining us you will become part of a leading global multi-industrial corporation defined by its stimulating work environment and job satisfaction. In addition, we offer outstanding career development opportunities which will stretch your abilities and channel your talentsDiversity & Inclusion Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers' vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate.  Our D&I mission elevates each employee's responsibility to contribute to our culture. It's through these contributions that we'll drive the mindsets and behaviors we need to power our customers' missions. You have the power. You have the voice. You have the culture in your hands.