Customer Support and Onboarding Lead

7 days ago

Hyderabad, Telangana, India ARTisIVF Full time ₹ 3,00,000 - ₹ 4,00,000 per year

Salary: Rs. 3,00,000 - Rs. 4,00,000 per month based on skills/ experience

About Us:

ARTis is a dynamic and innovative company focused on delivering top-notch products/services. We pride ourselves on exceptional customer service and helping our clients succeed through personalized support, onboarding, and training. As we continue to grow, we are seeking a motivated and enthusiastic intern to join our team and assist in enhancing our customer experience.

Job Description:

As a Customer Support and Onboarding Lead, you will play a critical role in ensuring our customers have a seamless experience with our product or service. This is an excellent opportunity for someone looking to gain hands-on experience in customer service, product training, and client relationship management. You will assist in responding to customer inquiries, guiding new users through onboarding processes, and delivering product demonstrations.

Key Responsibilities:

  • Assist in responding to customer inquiries via email, phone, or chat in a timely and professional manner
  • Provide step-by-step onboarding guidance to new clients, ensuring they are fully equipped to use our product/service
  • Conduct product demonstrations and training sessions for new and existing customers
  • Collaborate with the customer support team to identify and resolve customer issues
  • Document customer feedback and suggest improvements to enhance the onboarding and support process
  • Help create and update user guides, FAQs, and training materials
  • Participate in team meetings to improve support processes and client satisfaction
  • Provide proactive follow-up with customers to ensure their ongoing satisfaction

Qualifications:

  • A degree in Business, Marketing, Communications, or a related field
  • Strong verbal and written communication skills
  • A passion for customer service and problem-solving
  • Ability to work both independently and as part of a team
  • Good organizational skills and attention to detail
  • Proficiency in Microsoft Office, Google Workspace, or similar tools
  • Familiarity with CRM systems (preferred but not required)
  • Basic technical aptitude to understand and explain product features
  • Positive attitude, eager to learn, and adaptable in a fast-paced environment

What We Offer:

  • A hands-on learning experience in a growing company
  • Mentorship from experienced professionals
  • Opportunities to develop soft skills in customer service, communication, and problem-solving
  • The chance to impact the customer journey and contribute to client success
  • Potential for full-time employment upon successful completion of the internship

How to Apply: Please submit your resume and a brief cover letter outlining your interest in the role and any relevant experience to  asap.

Industry

  • Medical Practices

Employment Type

Full-time

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