Department Manager

21 hours ago

Tiruvalla, Kerala, India Reliance Retail Full time ₹ 5,00,000 - ₹ 25,00,000 per year

Job Purpose

Effectively driving sales through efficient department operations, customer service delivery, motivation and retention of store personnel and adherence to company norms.

Education Qualifications

Graduation/ Post Graduation

Key Responsibilities

· Align departmental sales plans and quotas with business objectives, ensuring gross margin, stock on hand, brand mix, and discounts are managed as per strategy.

· Maintain operational consistency across stores, including merchandise, billing, demos, and inventory, through systematic reviews.

· Address field requirements with well-thought-out solutions to consistently meet department targets.

· Ensure the right product and merchandise mix, driving sales effectiveness and brand-family balance.

· Drive sales, margin, shrink control, cost optimization, and attached percentages to maintain a healthy P&L for the department.

· Analyze store sales performance and take necessary actions to meet objectives.

· Lead and motivate the store operations team to achieve sales and efficiency targets, aligning with the company's vision and values.

· Set clear performance goals, track progress, provide feedback, and address performance issues promptly.

· Identify and develop successors for critical positions within the department.

· Manage inventory and assortment according to plan, ensuring adherence to process through planogram audits.

· Engage with customers to gather feedback on service and processes, continuously improving based on their input.

· Stay informed on market competition and foster a customer-obsessed culture by prioritizing customer centricity.

Key Performance Indicators

· Gross Margin, SOH

· Segment & Brand mix

· Discount Management

· Brand share

· Finance- Paper/card VM Implementation

· Achieve Nos - TGT Vs Ach, RCP, Attachment, EOL.

· Customer Experience - VOC - Participation, score, SQA, complaints, People Management.

· Business Acumen -Profitability, Competition.

· Jio Business - Activations, Recharges, CAF Rejections

Job Requirements

1. Functional Competencies


• Operational Effectiveness


• Finance Management


• Analysis and Problem Solving


• Results Orientation

2. Behavioural Competencies


• Self-Development


• Emotional Intelligence


• Customer Service Orientation


• People Management


• Communication


• Teamwork and Collaboration

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