Sap Customer Relationship Management Consultant

2 weeks ago

Pune, Maharashtra, India APPIT Software Inc Full time ₹ 8,00,000 - ₹ 24,00,000 per year

Position Title / Designation:SAP CRM On HANA SME

Location : Pune (Onsite)

Experience Preferred :07-10 Years

Full time

Summary / Purpose of the role :-

  1. Lead and manage the SAP CRM on HANA solution for Clients Customer Interaction Centre (CIC).
  2. Act as a Functional SME (Subject Matter Expert) with deep hands-on experience in SAP CRM on HANA.
  3. Ensure seamless integration and functionality of SAP CRM with S/4HANA and Fiori apps.
  4. Drive strategic business transformation initiatives using CRM capabilities.
  5. Serve as a trusted advisor to CIC leadership, ensuring alignment with industry best practices.

Key Responsibilities: -

  1. Lead a team of functional and technical consultants for SAP CRM on HANA.
  2. Plan, execute, and monitor new SAP CRM-related initiatives with end-to-end accountability.
  3. Analyze complex business scenarios and deliver "What-If Analysis" to assist decision-making.
  4. Identify automation opportunities and implement business process improvements using CRM tools.
  5. Build and maintain business process controls, KPIs, and operational dashboards.
  6. Collaborate with stakeholders to gather business needs and convert them into SAP CRM solutions.
  7. Ensure seamless functioning and enhancement of the following SAP CRM sub-modules:
  8. Complaint Management
  9. Installation Management
  10. Commissioning Management
  11. Annual Maintenance Contract (AMC) Management
  12. Warranty Registration Management
  13. ERP Sale Order Creation
  14. Conduct Business Process Workshops and end-user training sessions.
  15. Manage stakeholder communications including regular steering committee meetings.
  16. Collaborate with third-party vendors and internal teams for system enhancements and upgrades.
  17. Maintain issue logs and lead resolution efforts to ensure minimum business disruption.
  18. Contribute to Knowledge Management initiatives including policy creation and process documentation.
  19. Stay updated with emerging trends in SAP CRM and recommend innovations aligned with customers business goals.

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