IT Operations Manager

IT Operations Manager

Primary Responsibilities:

• Minimum 7 years' experience leading and directing IT operational
• Demonstrated experience in an Operations or Technology leadership position leading support teams.
• Demonstrated experience leading multiple staff and external vendor partners.
• Highly self-motivated and directed.
• Ability to create business cases and budgets in support of IT initiatives.
• Strong problem solving and issue resolution skills.
• Strong analytical skills and the ability to apply root cause analysis in problem solving.
• Strong project management experience and the ability to drive multiple projects to closure in a timely manner
• The ability to be a proactive team player with the skills to lead and communicate with all stakeholders.
• Excellent communication and organizational skills;
• Ability to create business cases and budgets in support of IT initiatives
• Should have an understanding of IT best practices for general insurance and applications.
• Should have a very good understanding of ITIL processes like Incident, Problem and Change management. Relevant training and certification is a nice to have.
• Should have a good understanding of Insurance business.
• Ability to understand and grasp the business need and work cohesively with implementation team.
• Understand the business stakeholders needs, provide them solutions, negotiate and give timelines.
• Act as first point of contact for any major application related escalations and initiate war room to provide a quick resolution or a workaround.
• Participate in Fortnightly and Monthly operational review of support operations with business stakeholders.
• Governing SLA & OLA management and ensuring other contractual compliance with the vendor.
• Managing a small, skilled team of support analysts and developers.
• Own support team KPIs and monitor the progress.
• Continuously identify automation opportunities and own the project deliveries by identifying effort estimate, tracking and monitoring the progress and ensuring timely delivery.
• Own Incident and Problem Management processes.
• Ensure RCA and CAPA analysis is effectively performed.
• Identifying areas of improvement in the existing process and implement solutions to make the processes lean and more effective.

BE , BSc ( IT ) , Any graduate with good coding abilities

**This position may have in-office requirements depending on candidate location.**

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