Team Lead Operations

2 days ago


Nagpur, Maharashtra, India Hexaware Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Team lead Operations - Customer Service Inbound

Location - Nagpur

No. of Opening: 3

Process : Ecommerce

Role & responsibilities

Facilitate day to day Operations

  • Handling 2nd level escalated calls.
  • Checking on call distribution and/or other operational roadblocks and helping ease them for his/her team
  • Keep a close track and drive NPS and critical call parameters like AHT and quality scores & continuously review/coach CSAs on the same
  • Maintain accurate and updated knowledge of all Clients procedures and systems
  • Provide assistance to CSAs on product and assist CSAs with customer complaints, wherever necessary

Interested, kindly share your updated resume to /


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