Chatbot Developer

5 days ago

Chennai, Tamil Nadu, India Twixor Full time

Company Overview

Twixor empowers enterprises to revolutionize customer engagement by facilitating seamless business transactions and digital customer journeys across various messaging channels using intelligent automation. With a global Fortune 500 client base, Twixor drives hyper-personalization and digital transformation from its Singapore headquarters and India offices.

Job Overview

As a Junior Chatbot Developer at Twixor, you will be responsible for building and maintaining advanced AI-powered chatbot solutions for clients across industries. This full-time position is based in Chennai and requires 1 to 3 years of relevant experience.

Qualifications and Skills

  • Proficiency in Dialogflow (Mandatory skill), demonstrating hands-on experience in designing, training, and deploying conversational AI bots using this platform.
  • Practical expertise in Bot Frameworks (Mandatory skill), showcasing the development and customization of bot flows across different channels.
  • Experience with Microsoft Bot Framework (Mandatory skill), with the ability to design, implement, and deploy scalable bots using this technology.
  • Previous background as a Bot Developer, with exposure to integrating bots in diverse business use cases and delivering robust automation solutions.
  • Prior work as a Chatbot Developer, focusing on building conversational interfaces tailored to customer journeys and enhancing digital user engagement.
  • Strong understanding and practical application of REST APIs to facilitate data exchange between chatbots and backend services.
  • Ability to debug, test, and optimize chatbot functionalities to ensure seamless conversation flows and high-quality customer experiences.
  • Excellent problem-solving skills and the capability to collaborate effectively with cross-functional teams to deliver business value through chatbot innovation.

Roles and Responsibilities

  • Design, develop, and maintain chatbots using Dialogflow, Bot Frameworks, and Microsoft Bot Framework for Twixor's enterprise clients.
  • Collaborate with product managers, UI/UX designers, and backend developers to implement dynamic and interactive conversational journeys.
  • Integrate chatbots with third-party systems using REST APIs to enable seamless business transaction processing.
  • Enhance bot capabilities by incorporating advanced natural language processing features and supporting human-agent transfers where required.
  • Test and troubleshoot bots to ensure high performance, accuracy, and reliability across messaging channels like WhatsApp and Facebook Messenger.
  • Document chatbot architectures, flows, and implementations to maintain clear project records and knowledge sharing.
  • Participate in code reviews and contribute to continuous improvements in chatbot development practices and process automation.
  • Proactively monitor bot usage and analytics, suggesting and implementing enhancements to optimize customer engagement and business outcomes.

Work Location: Chenni (Work from Office)

Nptice Period: Below 30 days

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