Desktop Support Engineer L1 IN

2 days ago

Chennai, Tamil Nadu, India Excis Compliance ltd Full time ₹ 25,00,000 - ₹ 75,00,000 per year

WE'RE HIRING AS A DESKTOP SUPPORT ENGINEER AT INDIA

  • Location: Chennai, India
  • Language Requirement: Fluent Chinese (Mandarin)

Excis is a global IT support leader globally, driven by innovation and collaboration. We're looking for a proactive Desktop Support Engineer to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you'll look forward to coming to work every day.


• Client in 190+ countries


• 6000+ Engineers


• 200+ Enterprise Clients

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.

Start your journey with Excis and grow with us
​

What You Will Do:

  • Provide first and second-level IT support, troubleshooting hardware, software, and network issues, including desktops, laptops, printers, and authorized peripherals.
  • Collaborate with third-party vendors and internal teams to resolve complex technical issues and ensure timely communication on incident status and resolution.
  • Install, upgrade, and maintain operating systems (Windows XP–10, Mac basics), Microsoft Office, enterprise antivirus, mobile devices, and other authorized applications.


Requirements

What You Need:

  • Bachelor's degree in Computer Science or related field; CompTIA A+, MCP, or equivalent certifications.
  • Minimum 18 months of hands-on IT support experience, including Windows OS, Active Directory, GPOs, MS Office 365, and enterprise antivirus solutions.
  • Strong analytical, troubleshooting, and problem-solving skills with ability to handle multiple tasks and meet SLA requirements.
  • Knowledge of mobile device management (iOS/Android), network connectivity, and basic understanding of servers, audio/visual, smart devices, and telecoms.
  • Excellent communication, relationship-building, and customer service skills, with adaptability to work in a fast-changing, project-based environment, including off-hours support when needed.


Benefits

Why Join Us

At Excis, your work matters. You'll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

Ready to make a difference and grow your career? Apply now to join Excis in INDIA and be at the forefront of IT support excellence



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