Product Operations Analyst

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B+ from the world's top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

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The BenOps Product Operations Analyst drives operational excellence for internal tools and processes, focusing heavily on Ancillary benefits partner integrations. This role is essential for translating product vision into actionable deliverables and ensuring cross-functional alignment across teams.

• The BenOps Product Ops Analyst will be deeply embedded in the day-to-day operations, serving as the central point of contact for internal tool development and enhancements. Their activities will include:
• Be the Pilot: Will be the first point of contact for anything Ancillary Benefits Integration inside Rippling.
• Ground Level Involvement - Lead from the front and work on new Integration Implementations for Ancillary benefits and speed up documentation for the next associates who join the team
• Daily Stand-ups: Participating in daily stand-ups with engineering, operations, and other product teams to provide updates, address blockers, and coordinate efforts.
• Stakeholder Meetings:
• • Regularly engaging with internal stakeholders (e.g., Sales, PSM, AMs, TAMs, Operations, Support, Customer) to gather feedback, understand pain points, and define requirements for tool features for our new Ancillary Benefits Integrations
• Proactively meet with Partners during project inception to gather feedback and inform our process design, ensuring the product is fully customised and operational for a seamless launch
• Design the Playbook for onboarding new ancillary providers into Rippling
• Documentation Review:
• • Reviewing and contributing to the creation of comprehensive documentation for internal tools and Implementation process
• Build a comprehensive Implementation Process SOP from scratch in co-ordination with Product, Engineering and other external stakeholders

The primary deliverables for the BenOps Product Ops Analyst will include:

• Tools Features Planning with Product: Developing and maintaining a clear roadmap for internal tools, outlining key features, timelines, and strategic objectives. This will ensure that tool development aligns with the overall product and operational strategy.
• Maintaining Feature Lists (Instead of the Open Issues Tab): Establishing and managing a centralized, organized feature list that clearly defines current capabilities, upcoming enhancements, and future considerations, replacing reliance on an ad-hoc "open issues" tab.
• Tools SOPs - from BenOps Perspective: Creating and maintaining Standard Operating Procedures (SOPs) for the use of internal tools from the BenOps team's perspective, ensuring consistency and efficiency in operations.
• Collaborate with Engineering on Documentation: Identifying gaps in existing engineering documentation related to internal tools and carrier integrations, and actively collaborating with engineering to fill these gaps.
• Cross Product Coordination: Working closely with other product managers to ensure that internal tool development supports and enhances the broader product ecosystem, avoiding silos and promoting synergy.

Here's an example of the breakdown of responsibilities in a new carrier API integration project:

BenOps Product Ops Analyst (Strategic "Why" and "What"):

• Initiation and Vision: Defines the strategic "why" and "what" of the integration in collaboration with the Product Manager and leaders
• Quick starter - There are roughly ten new benefits that are on the roadmap with three of them scheduled for an end of 2025 delivery. Important to start in week one itself and push through short term objectives in co-ordination with Product and Leaders
• Requirements Gathering (High-Level) and scope definition: Gathers high-level business requirements from internal stakeholders (e.g: Jess with Partnerships, and In House Ops Integrations Team for day to day ops tools requirements).

Project Manager (Execution "How" and "When"):

• Project Planning: Creates a detailed project plan, including timelines for discovery, development, testing, and deployment.
• Set clear expectations: For the Implementations that are being handled, set clear boundaries on the product deliverables and proactively communicate.
• Progress Tracking: Conducts stand-ups with engineering, operations, and product teams to track progress.
• Multi-tasking - The roadmap includes about ten new benefits, three of which are set for end-of-2025 delivery. This scale demands a strong focus on prioritization and detailed process mapping for all upcoming launches
• Stakeholder Updates: Regularly updates internal stakeholders (Operations, Product Management, execs as applicable) on project status, risks, and timeline changes, ensuring alignment on delivery.

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.