Junior IT Support

Company Description

Gyanindit Pvt. Ltd. is dedicated to empowering individuals and organizations through knowledge and expertise. With our motto "Encouraging Empowerment," we provide exceptional services that help you achieve your personal and professional goals. Our mission is to make a meaningful difference by offering guidance, resources, and innovative solutions. We strive to equip every individual with the tools and support needed for success in their careers and organizational endeavors.

Junior IT Support / IT Associate (Early-Career)

Years of experience : 0-3 years

Location: Kolkata

Employment type: Full-time

Reports to: Head of Operations/Owner

This is full time opportunity with our client.

Role summary

Provide day-to-day IT support and systems maintenance for a small/medium office. Maintain user productivity (MS Office proficiency required), manage desktop/laptop environments, and support basic automation and scripting tasks by applying practical coding knowledge. Act as first line of technical troubleshooting and escalate complex issues.

Key responsibilities

• Provide on-site and remote support for end-users: Windows/Mac desktops, Office 365/MS Office issues, printers, network connectivity, VPN.

• Install, configure and maintain workstations, peripherals and basic network hardware.

• Manage user accounts, permissions and basic Active Directory/Office 365 administration.

• Create and maintain documentation: SOPs, knowledge base articles, asset inventory.

• Use scripting or simple coding (PowerShell, Python, Bash, or similar) to automate repetitive tasks, create reports, and support small integration tasks.

• Support software rollouts and updates; test basic application compatibility.

• Monitor system health and escalate incidents to senior IT or vendors when required.

• Participate in IT projects: setup of new hires, hardware refreshes, backup testing.

• Maintain security hygiene: patching, user training on phishing, device encryption basics.

Required technical skills

• Fluent user of MS Office suite (Word, Excel — including intermediate Excel: formulas, pivot tables; Outlook, PowerPoint).

• Practical understanding of coding concepts: variables, control flow, functions, basic debugging. Able to read and modify simple scripts.

• Experience writing/maintaining simple scripts or macros (PowerShell, Python, or similar).

• Basic Windows troubleshooting and configuration. Familiarity with macOS is advantageous.

• Basic networking knowledge (TCP/IP, DHCP, DNS, LAN/Wi-Fi troubleshooting).

• Familiarity with Office 365 administration and cloud-based apps.

• Comfortable with documentation and using ticketing systems (e.g., Jira, Zendesk, ServiceNow).

Required qualifications & experience

• Diploma or degree in Computer Science, Information Technology, Electronics, or equivalent.

• 0–3 years professional IT experience (or internships/college projects demonstrating practical skills).

• Proven MS Office fluency (provide examples or test during hiring).

• Demonstrable scripting/coding samples or repository (GitHub, GitLab) or work examples.

Desired traits and soft skills

• Fast learner, pragmatic problem solver, methodical.

• Clear communicator; able to explain technical issues to non-technical staff.

• Responsible with confidentiality and data security.

• Comfortable working under direction and escalating when needed.

Performance targets (first 90 days)

• Resolve ≥80% of first-line tickets without escalation.

• Document onboarding checklist and update existing SOPs for top 10 recurring issues.

• Automate at least one repetitive admin task with a script that reduces manual time by measurable amount.

• Complete assigned security training and verify device encryption for company fleet.

Hiring/assessment plan

• Technical screening: live Excel test (pivot/formula), MS Office troubleshooting scenario.

• Practical coding task: modify a short PowerShell/Python script to perform a defined automation (2–4 hour take-home or 45–60 minute live exercise).

• Practical troubleshooting simulation for desktop/network incident.

• Behavioural interview focused on incident handling, escalation decisions, and documentation discipline.