Associate - Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Key Responsibility 

• Product Ownership and analysis of Servicing (GSG) impacts for Enterprise Critical Multi Year Initiatives (ECMIs) - Authorization Modernization Program (AMP) and Intuitive Servicing Portal (ISP) programs.

• Actively participate in all required cadence based SAFe agile ceremonies like Daily stand ups, Sprint planning, Feature Refinement, solution refinement, Program Increment planning (PI planning), Show and Tell, retrospectives, etc. to lead engineering scrum teams for product feature development.

• Project Analysis for AMP GSG impacts, including planning and coordinating day-to-day activities.

• Work with key stakeholders across business, operations, Credit Fraud Risk, Strategy and enterprise team to assist the product management team in creation of product roadmap, customer journeys and product vision.

• Effectively communicates insights and plans to cross-functional team members.

• Ability to effectively manage projects, develop project plans, track project status and ensure timely completion of projects.

• Develop Spreadsheets, Power Point Presentations and Process Maps to document requirements for engineering team.

• Build and maintain relationship with all key stakeholders within and outside the program to ensure smooth delivery of results.

• Coordination of internal and external resources to maximize project and program success.

• Ability to quickly grasp complex concepts and use them to Manage projects and to effectively communicate with Key stakeholders.

• Support day to day responsibility of a project analysis in support of AMP GSG PMO.

Minimum Qualifications

• Prior Product Ownership experience is highly desired.

• Prior experience working directly with an engineering team is good to have.

• Working knowledge or Servicing Operations is highly desired.

• Strong analytical and problem-solving skills.

• High level of flexibility with the ability to absorb new information and adapt to change quickly.

• Excellent written and Verbal communication Skills

• Ability to work independently and interact effectively with at all organizational levels

• Ability to handle multiple assignments and tasks independently/with minimal supervision

• Bachelor's Degree in appropriate field of study

• Minimum 2 years of relevant work experience.

• Experience / Understanding / Certification in Scaled Agile Framework (SAFe) or Project Management or Agile Software Development Methodology will be a plus.

• Motivated self-starter and keen learner

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.