Receptionist / Front Office Executive

5 days ago

Wipro Company Circle Pune, India Igolf Pune Private Limited Full time ₹ 3,00,000 - ₹ 4,50,000 per year
  • Key Responsibilities:Welcome guests warmly upon arrival, provide information about resort amenities, golf services, tee times, and facilities.
  • Manage guest check-in/check-out procedures efficiently.
  • Handle reservations for golf sessions, restaurants, spa services, and accommodations.
  • Answer telephone calls, and in-person queries in a professional, polite manner.
  • Maintain front desk records, guest logs, and process daily reports.
  • Coordinate with the golf operations team to update booking schedules and event registrations.
  • Provide accurate information regarding resort activities, offers, tournaments, and local attractions.
  • Assist in processing payments and maintaining petty cash records as needed.
  • Handle guest feedback and complaints tactfully, escalating to management where appropriate.
  • Maintain cleanliness and presentation of the front office area.
  • Ensure security procedures for guest information, key handling, and visitor logs are followed.

Requirements:Minimum 1-2 years of front desk or receptionist experience, preferably in a hospitality or leisure environment.

  • Excellent verbal and written communication skills in English (knowledge of additional local languages is a plus).
  • Proficiency in MS Office and front desk software (experience with hotel or golf management software preferred).
  • Strong organizational and multitasking skills.
  • Positive attitude, well-groomed appearance, and professional demeanor.
  • Customer service-oriented with a friendly, approachable personality.

Flexibility to work weekends, holidays, and in rotating shifts.

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