Team Leader – Front Office

2 days ago


Janakpuri New Delhi New Delhi, India Naukri Hospitality Jobs Full time ₹ 2,50,000 - ₹ 7,50,000 per year

We are looking for a skilled Team Leader to join our Front Office team at Hyatt Centric Janakpuri. The ideal candidate will have 3-5 years of experience in the hospitality industry, with a strong background in leading teams and managing front office operations.

Roles and Responsibility

  • Manage and supervise the front office team to ensure excellent customer service and efficient check-in/check-out processes.
  • Coordinate with other departments to resolve guest complaints and issues promptly.
  • Implement and maintain high standards of customer service and quality control.
  • Analyze and improve front office procedures to increase efficiency and productivity.
  • Train and develop team members to enhance their skills and performance.
  • Monitor and report on key performance indicators, such as guest satisfaction and revenue growth.

Job Requirements

  • Proven experience in front office management, preferably in a leadership role.
  • Strong knowledge of hotel operations, including front desk, concierge, and bell captain duties.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work under pressure and lead a team effectively.
  • Familiarity with hotel management systems and software applications.
  • Strong analytical and decision-making skills to drive business results.


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