Duty Manager – Front Office

7 hours ago


Janakpuri New Delhi New Delhi, India Naukri Hospitality Jobs Full time ₹ 2,50,000 - ₹ 7,50,000 per year

We are looking for a skilled Duty Manager to lead our Front Office team at Hyatt Centric Janakpuri. The ideal candidate will have 4-6 years of experience in the hospitality industry, with a strong background in front office operations and management.

Roles and Responsibility

  • Manage daily front office operations, ensuring seamless check-in and check-out processes for guests.
  • Supervise and coordinate the work of front desk staff, including receptionists, concierges, and bell captains.
  • Handle guest complaints and resolve issues professionally and courteously.
  • Coordinate with other departments, such as housekeeping and maintenance, to ensure smooth room preparation and issue resolution.
  • Maintain accurate records of guest transactions, including registration forms and billing information.
  • Ensure compliance with hotel policies and procedures, including health and safety regulations.

Job Requirements

  • Proven experience in front office management, preferably in a similar role within the hospitality industry.
  • Strong leadership and communication skills, with the ability to motivate and manage a team.
  • Excellent problem-solving skills, with the ability to handle complex guest complaints and issues.
  • Ability to work well under pressure, managing multiple tasks simultaneously while maintaining attention to detail.
  • Familiarity with hotel management systems, including reservation and billing software.
  • Strong knowledge of hospitality industry trends and best practices, with a commitment to delivering exceptional customer service.

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