Director of Release

About

is an Agentic AI-powered SaaS platform that automates IT and HR service desks. We're scaling rapidly, and stability is mission-critical: our customers expect defect-free releases, near-zero downtime, and excellent employee experience. To raise the bar, we're hiring a Director of Release & Reliability Engineering to unify Release Management, QA (automation + manual), and DevOps/Production Support.

Role Overview

• Own platform stability, release discipline, and defect prevention across You'll manage a small but high-impact team that:
• Runs predictable release cycles with excellent communication.
• Balances automated and manual testing to catch issues early.
• Provides strong production support through deep root cause analysis (RCA) and preventative measures (e.g.,
  5 Whys
  ).
• Drives DevOps practices to deliver reliable, zero-downtime deployments.

You'll be the person the organization looks to for confidence in every release.

Key Responsibilities

Release Management & Change Control

• Own the
  end-to-end release process
  : planning, approvals, cutover, post-release validation.
• Implement structured
  change management
  with phase gates, release notes, rollback/roll-forward playbooks, and clear go/no-go criteria.
• Lead
  release communications
  to internal teams, customers, and stakeholders - building trust and predictability.
• Balance speed vs. risk; ensure compliance with security and audit requirements (SOC 2, ISO

Quality Assurance (Automation + Manual)

• Define and execute a hybrid QA strategy: automation-first, but with structured manual testing for edge cases, UX validation, and exploratory testing.
• Oversee regression, functional, performance, and security testing.
• Enforce quality gates in CI/CD; partner with engineers on "shift-left" practices.
• Measure and reduce defect leakage, ensuring defects are prevented - not just detected.

Production Support & Stability

• Act as the owner of platform stability—leading incident response, root cause analysis, and preventative actions.
• Institutionalize blameless postmortems and 5 Whys methodology to drive learning.
• Track SLOs and SLIs (uptime, latency, error rates); enforce error budgets as part of release gating.
• Continuously reduce MTTR (mean time to recovery) and P1/P2 recurrence rates.

DevOps & Reliability Engineering

• Lead CI/CD, infrastructure as code, and deployment automation.
• Implement progressive delivery (blue/green, canary, feature flags).
• Maintain observability: dashboards, alerting, synthetic monitoring.
• Ensure zero-downtime releases and backwards compatibility for a multi-tenant SaaS environment.

Qualifications

• 12+ years in SaaS/Cloud engineering; 5+ years leading
  QA, Release, or DevOps
  functions.
• Track record of delivering stable, high-quality SaaS releases at scale.
• Strong background in
  change management, release governance, and stakeholder communication
  .
• Hands-on with CI/CD, cloud-native infrastructure (AWS/Azure/GCP), observability, and modern QA tooling.
• Experienced in
  manual and automated testing practices -
  able to build both strategy and discipline.
• Strong analytical/problem-solving skills; proven ability to lead
  root cause analysis and preventative action
  .
• Collaborative leader with excellent cross-functional influence.

Success in This Role Looks Like

• Predictable releases with fewer escaped defects and zero major outages.
• High confidence in release quality from Product, Support, and Customers.
• Clear and timely
  release communications -
  no surprises.
• Strong RCA discipline: production issues decline over time as preventions are implemented.
• QA team respected as a
  partner, not a gatekeeper
  .

Why Join Us

At , you'll lead one of the most critical functions in our growth journey: ensuring customers trust every update we ship. You'll shape release culture, strengthen platform reliability, and leave your mark on a fast-growing SaaS platform transforming how employees get IT & HR support.