Director of Release

About :
We're an AI-first SaaS company leveraging the latest advancements in Generative AI. We are proud to build a world-class employee support Agentic AI solution that is disrupting ITSM and HR operations. is recognized by Gartner and Forrester for its rapid adoption and end-user benefits. We are in an exciting growth phase and are looking for experienced, ambitious professionals who want to accelerate their own career goals and ours.

Job Title: Director of Release & Reliability Engineering (DevOps, QA, Release Management)

Location: Bangalore/Chennai- Onsite

Experience Level: 12+years

Role Overview

This leader will own platform stability, release discipline, and defect prevention across

You'll manage a small but high-impact team that:

Runs predictable release cycles with excellent communication.

• Balances automated and manual testing to catch issues early.
• Provides strong production support through deep root cause analysis (RCA) and preventative measures (e.g., 5 Whys).
• Drives DevOps practices to deliver reliable, zero-downtime deployments.

You'll be the person the organization looks to for confidence in every release.

Key Responsibilities

Release Management & Change Control

• Own the end-to-end release process: planning, approvals, cutover, post-release validation.
• Implement structured change management with phase gates, release notes, rollback/roll-forward playbooks, and clear go/no-go criteria.
• Lead release communications to internal teams, customers, and stakeholders—building trust and predictability.
• Balance speed vs. risk; ensure compliance with security and audit requirements (SOC 2, ISO

Quality Assurance (Automation + Manual)

• Define and execute a hybrid QA strategy: automation-first, but with structured manual testing for edge cases, UX validation, and exploratory testing.
• Oversee regression, functional, performance, and security testing.
• Enforce quality gates in CI/CD; partner with engineers on "shift-left" practices.
• Measure and reduce defect leakage, ensuring defects are prevented—not just detected.

Production Support & Stability

Act as the owner of platform stability—leading incident response, root cause analysis, and preventative actions.

• Institutionalize blameless postmortems and 5 Whys methodology to drive learning.
• Track SLOs and SLIs (uptime, latency, error rates); enforce error budgets as part of release gating.\ Continuously reduce MTTR (mean time to recovery) and P1/P2 recurrence rates.
• Continuously reduce MTTR (mean time to recovery) and P1/P2 recurrence rates.

DevOps & Reliability Engineering

Lead CI/CD, infrastructure as code, and deployment automation.

• Implement progressive delivery (blue/green, canary, feature flags).
• Maintain observability: dashboards, alerting, synthetic monitoring.
• Ensure zero-downtime releases and backwards compatibility for a multi-tenant SaaS environment.

Qualifications

• 12+ years in SaaS/Cloud engineering; 5+ years leading QA, Release, or DevOps functions.
• Track record of delivering stable, high-quality SaaS releases at scale.
• Strong background in change management, release governance, and stakeholder communication.
• Hands-on with CI/CD, cloud-native infrastructure (AWS/Azure/GCP), observability, and modern QA tooling.
• Experienced in manual and automated testing practices—able to build both strategy and discipline.
• Strong analytical/problem-solving skills; proven ability to lead root cause analysis and preventative action.
• Collaborative leader with excellent cross-functional influence.

Success in This Role Looks Like

Predictable releases with fewer escaped defects and zero major outages.

• High confidence in release quality from Product, Support, and Customers.
• Clear and timely release communications—no surprises.
• Strong RCA discipline: production issues decline over time as preventions are implemented.
• QA team respected as a partner, not a gatekeeper.

Why Join Us

At , you'll lead one of the most critical functions in our growth journey: ensuring customers trust every update we ship. You'll shape release culture, strengthen platform reliability, and leave your mark on a fast-growing SaaS platform transforming how employees get IT & HR support.